LiveCareer-Resume

customer service rep resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Detail-oriented and organized Receptionist/Clerical/Customer Service-Call Center Rep extensively trained in spreadsheets, transcription, word processing and desktop publishing, Inbound/outbound calls .


Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems. extensively trained in spreadsheets, transcription, word processing and desktop publishing.

Highlights
  • Order processing
  • Certified in 10-key
  • Spreadsheet management
  • Meticulous attention to detail
  • Self-directed
  • Excellent communication skills
  • Strong problem solver
  • Resourceful
  • Pleasant demeanor
  • Strong interpersonal skills
  • Customer service-oriented
  • Understands grammar
  • Multi-line phone proficiency
  • Claims appeal procedures
  • Filing and data archiving
  • Critical thinker
Accomplishments
Reduced processing time by 23.6%.

Great Attendance 90 days straight

Promoted to COE Agent 2 after 6 months of employment.
Experience
Customer Service Rep. , 11/2011 to Current
Cdr MaguireOrlando, FL,
  • Contacting appraisers conducting quotes for our client Wells Fargo
  • Making sure that received quotes meets reasonable & customary criteria of the company
  • Reaching out to client for additional costs if property is complex
  • Contacting processing department with updated order information as follows
  • Scanning and opening sensitive documents, handling confidential documents
COE AGENT 2, 02/2012 to Current
CPP North America LLC.City, STATE,
  • Answering calls promptly verifying customer card information, Consulting with customers on Identity Protector Membership. Documenting all information, Manually entering information, Order and sell processing.
  • The ability to follow company tasks and quality assurance guidelines while monitored on phones. Assisting with customer complaints and issues
  • Compiled statistical information for special reports.
  • Created monthly reports for records, closed terminated records and completed chart audits.
Executive Interviewer , 11/2011 to 2012
Information Specialist GroupCity, STATE,
  • Contacting Insurance companies conducting marketing surveys
  • Entering customer responses in data base system
  • Conducting focus groups with other staff to help achieve goal in becoming a better company and more professional environment
Education
High School Diploma: General Education , Expected in 2009 to Arlington Senior High - Saint Paul, mn
GPA:
  • Student government representative
  • Coursework in Business Administration, Communications and Accounting

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Arlington Senior High

Job Titles Held:

  • Customer Service Rep.
  • COE AGENT 2
  • Executive Interviewer

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: