customer service rep resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Detail-oriented and organized Receptionist/Clerical/Customer Service-Call Center Rep extensively trained in spreadsheets, transcription, word processing and desktop publishing, Inbound/outbound calls .

Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems. extensively trained in spreadsheets, transcription, word processing and desktop publishing.

  • Order processing
  • Certified in 10-key
  • Spreadsheet management
  • Meticulous attention to detail
  • Self-directed
  • Excellent communication skills
  • Strong problem solver
  • Resourceful
  • Pleasant demeanor
  • Strong interpersonal skills
  • Customer service-oriented
  • Understands grammar
  • Multi-line phone proficiency
  • Claims appeal procedures
  • Filing and data archiving
  • Critical thinker
Reduced processing time by 23.6%.

Great Attendance 90 days straight

Promoted to COE Agent 2 after 6 months of employment.
Customer Service Rep. , 11/2011 to Current
Cdr MaguireOrlando, FL,
  • Contacting appraisers conducting quotes for our client Wells Fargo
  • Making sure that received quotes meets reasonable & customary criteria of the company
  • Reaching out to client for additional costs if property is complex
  • Contacting processing department with updated order information as follows
  • Scanning and opening sensitive documents, handling confidential documents
COE AGENT 2, 02/2012 to Current
CPP North America LLC.City, STATE,
  • Answering calls promptly verifying customer card information, Consulting with customers on Identity Protector Membership. Documenting all information, Manually entering information, Order and sell processing.
  • The ability to follow company tasks and quality assurance guidelines while monitored on phones. Assisting with customer complaints and issues
  • Compiled statistical information for special reports.
  • Created monthly reports for records, closed terminated records and completed chart audits.
Executive Interviewer , 11/2011 to 2012
Information Specialist GroupCity, STATE,
  • Contacting Insurance companies conducting marketing surveys
  • Entering customer responses in data base system
  • Conducting focus groups with other staff to help achieve goal in becoming a better company and more professional environment
High School Diploma: General Education , Expected in 2009 to Arlington Senior High - Saint Paul, mn
  • Student government representative
  • Coursework in Business Administration, Communications and Accounting

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Resume Overview

School Attended

  • Arlington Senior High

Job Titles Held:

  • Customer Service Rep.
  • Executive Interviewer


  • High School Diploma

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