LiveCareer-Resume

customer service rep resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Career Overview
Part time college student attending Dona Ana Community College, seeking a part/full time job. Dynamic and reliable Customer Service Representative with 7 years of retail banking, customer service and consulting experience.
Core Strengths
  • Telecommunication skills Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Customer service expert
  • Store maintenance ability
  • Inventory control familiarity
  • Top sales performer
  • Telephone inquiries specialist
  • Adaptive team player
Accomplishments
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
  • Consistently generated additional revenue through skilled sales techniques.
Work Experience
Customer Service Rep., 03/2016 to Current
Cdr MaguireProvidence, RI,
Organized weekly sales reports for the sales department to track product success. Excelled in exceeding daily credit card application goals. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued electronic funds transactions for customers.Regularly sought opportunities to up sell and add on additional merchandise.
Crew Member, 04/2014 to 02/2016
Shake ShackHartsdale, NY,
Worked as a team member performing cashier duties, product assistance and cleaning. Prevented store losses using awareness, attention to detail and integrity. Maintained up-to-date knowledge of store and food handling policies regarding order, payments, returns and exchanges. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Managed cash stock and inventory balances accurately. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom.
Customer Service Rep., 06/2012 to 10/2013
Cdr MaguireSacramento, CA,
Organized weekly sales reports for the sales department to track product success. Excelled in exceeding daily credit card application goals. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued electronic funds transactions for customers. Regularly sought opportunities to up sell and add on additional merchandise.
Carhop, 09/2010 to 05/2014
Sonic Drive-InBirmingham, AL,
Worked as a team member performing cashier duties, product assistance and cleaning. Prevented store losses using awareness, attention to detail and integrity. Maintained up-to-date knowledge of store and food handling policies regarding order, payments, returns and exchanges. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Managed cash stock and inventory balances accurately. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom.
Educational Background
Associate of Science: Drafting and Design, Expected in Present to Dona Ana Community College/NMSU - Las Cruces, NM
GPA:
Currently attending and completing an associates degree in applied science. Educational goals are to complete a bachelors in Industrial Design.
High School Diploma: , Expected in 2012 to Las Cruces Highchool - Las Cruces, NM
GPA:
Activities & Affiliations
9/2009 - 2/2016   NMSU Diamondbacks    Team consisting of different ranks and levels, which recruited girls from all ages to competed in international volleyball tournaments. 
 
8/2008 - 5/2015   Mariachi Diamante     Musical program that explores the history and culture of the folk music that has come to be Mariachi. 
Skills
Customer Services Skills 7+ years experience working with customers and providing a product as well as a service that will leave customers satisfied. Achieving customer’s satisfaction through being mindful and attentive, truly listening and understanding the individual concerns of the customer.
 
Interpersonal Abilities/Communication skills Ability to work well with others and connect positively with co-workers and expressing myself clearly in a way I can be understood, working as part of a team achieving a common goal.
 
General Banking Knowledge 7+ years experience with both cash and electronic funds transactions. Conducting transactions quick and efficiently but most importantly correctly.
 
Organization Skills Swiftly organizing and maintaining organization to create a clean and orderly work environment that can run efficiently.
 
Sales Experience Self-motivated. Effectively maintain self-confidence while actively listening and building a strong relationship with the customer.

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Resume Overview

School Attended

  • Dona Ana Community College/NMSU
  • Las Cruces Highchool

Job Titles Held:

  • Customer Service Rep.
  • Crew Member
  • Customer Service Rep.
  • Carhop

Degrees

  • Associate of Science
  • High School Diploma

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