SEARCH

Customer Service Rep Resume Example

Resume Score: 90%

Love this resume?Build Your Own Now
CUSTOMER SERVICE REP
Summary
To utilize my skills to create a successful work environment Personable and persuasive in communicating creatively with customers from various cultures and economic backgrounds while working in various support positions. Excellent communication skills Reliable and detailed oriented team player and leader Professional integrity with strong morals Adaptable, approachable and open-minded
Highlights
  • High customer service standards
  • Service solutions expert
  • Employee relations specialist
  • Conflict resolution proficiency
  • Strong problem solving ability
  • Negotiation competency
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
  • Proficient in customer account software
  • Multi-channel contact center software
Accomplishments

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Won “Employee of the Month” in 2011
Experience
09/2015 to Current
Customer Service RepCompany Name － City, State
  • Inbound calling AMERICAN ELECTRIC POWER, billing and account overview.
  • Handling high call volumes of about 300 to 400 incoming calls per day
  • Provided accurate and appropriate information in response to customer inquiries.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Properly directed inbound calls in phone queues to improve call flow.
05/2015 to 08/2015
Customer Service RepCompany Name － City, State
  • Inbound calling/ outbound calling for medicare/billing.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all  departments through clear communication.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Built customer loyalty by placing follow-up calls for customers who reported prescription refill issues.
03/2013 to 01/2014
CashierCompany Name － City, State
  • Stocking merchandise.
  • Cleaned and straightened work area.
  • Issued receipts for purchases and gifts.
  • Worked with customer service to resolve issues.
  • Unboxed new merchandise.
  • Rotated stock to maintain freshness.
  • Provided professional and courteous service at all times.
  • Worked overtime shifts during busy periods.
  • Bagged merchandise by following standard procedures.
  • Assessed customer needs and responded to questions.
11/2010 to 11/2011
Cust. Serv Rep/Prob. Res. Tech IICompany Name － City, State
  • Technical support.
  • Assisted with payments of cable bills.
  • Cable troubleshooting and problem resolution.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Dispatched technicians for outage tickets and restoration of services.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
04/2010 to 10/2010
CashierCompany Name － City, State
  • Assist with food preparation.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Served fresh, hot food with a smile in a timely manner.
  • Served orders to customers at windows, counters and tables.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Quickly and efficiently processed payments and made accurate change.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
11/2009 to 08/2010
Sales AssociateCashierCompany Name － City, State
  • Greeted all customers.
  • Handled products and equipment in accordance with safety and sanitation guidelines.
  • Conducted price checks for cashiers and service clerks.
  • Ordered and shelved weekly sale items for customers.
  • Built attractive holiday and seasonal displays for merchandising program.
  • Checked out customers and bagged items quickly.
  • Suggested additional items and offered samples of weekly promotional items to increase store sales.
  • Served shoppers in a prompt, courteous and friendly manner.
  • Maintained knowledge of current product locations.
  • Swept floors and maintained sweep logs.
  • Consistently received a 100% rate of customer satisfaction.
04/2009 to 07/2009
Sales AssociateCashierCompany Name － City, State
  • Greet customers.
  • Assist with stocking merchandise.
  • Retrieved alternate items and sizes on request.
  • Listened to customer needs and preferences to provide accurate advice.
  • Completed purchases with cash, credit and debit payment methods.
  • Reviewed purchases for fraudulent activities.
  • Organized items in visually appealing manner.
  • Set aside on-hold reservations.
  • Provided expert product and service information.
06/2006 to 08/2008
Customer Service/CashierCashierCompany Name － City, State
  • Provide support to managers by answering calls and taking messages.
  • Sell movie tickets.
  • Concession Stand.
  • Custodian.
  • Trained and mentored new cashiers.
  • Managed cashier shifts and breaks.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
Education
2008
High School Diploma: Business AdministrationForsyth Technical Community College － City, State, US
Business Administration
Volunteered with Pitt County Memorial Hospital (2004-2006)
Coursework included Spanish, Business Management and Merchandising
Skills
Billing, Cable, taking messages, Technical support, troubleshooting, microsoft outlook, word, excel & powerpoint, cashier, &
healthcare(part a,b,c &d).
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Forsyth Technical Community College

Job Titles Held:

  • Customer Service Rep
  • Cashier
  • Cust. Serv Rep/Prob. Res. Tech II
  • Sales AssociateCashier
  • Customer Service/CashierCashier

Degrees

  • High School Diploma : Business Administration

Similar Resumes

View All
Customer-Service-Rep-resume-sample

Customer Service Rep

Naperville, Illinois