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Customer Service Rep Resume Example

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CUSTOMER SERVICE REP
Summary

I love to work with people, it brings me great satisfaction knowing my role has hopefully made others experiences even better than they expected. I was born and raised in E. Boston. I have the good old Boston accent that tourists love to hear. I have tons of knowledge of Boston and it's history for people who are interested. Not only can I help them decide what they may enjoy from the menu and beverage selections I can also make great recomendations on things to do while visiting. I'm intuitive to the guests that like privacy and or low key service, or someone on lunch and prefers to have their check dropped when right afte the food, Im a seasoned strong sever. I've worked in Fine Dining to flipping tables but I always Love my job and helping others I'm a true team player, I'm also reliable dependable and punctual. I learned at Anthonys pier 4 many yrs ago on time is late and early is on time.

Skills
  • Opening side work
  • Closing side work
  • Communication skills
  • Make change
  • Excellent customer service
  • Problem solving
  • Serve safe
  • Inventory
  • Leadership
  • Organized
  • Ability to multi-task
  • Team player
  • Policies
  • POS
  • Maintaining knowledge of menu
  • Sales
  • Take direction
  • Listening
  • Upselling
  • Intuition as to guests moods
Experience
03/2013 to 11/2016
Customer Service RepBoston Super Duck Tours － St East Boston, Charlestown, MA
  • Identify and assess customers' needs to achieve satisfaction.
  • Provide accurate, valid and complete information.
  • Meet personal/customer service team sales targets and quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
03/2010 to 03/2013
ServerThe 99 Restaurant － Revere, MA
  • Present menu and provide detailed information when asked (e.g.
  • About portions, ingredients or potential food allergies).
  • Prepare tables ( e.g.
  • Setting up linens, silverware and glasses ).
  • Inform customers about the day's specials and offer menu recommendations.
  • Up-sell additional products when appropriate.
  • Transcribe orders using a POS ordering software and order slips.
  • Check customers' IDs to ensure they meet minimum age requirements for alcoholic beverages.
  • Communicate order specifications to the kitchen staff and bartenders.
  • Deliver checks and collect bill payments.
  • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g.
  • Parties).
  • Follow all relevant health department regulations.
  • Provide excellent customer service to guests.
03/2007 to 03/2010
ServerBoston Beer Works － Boston, MA
  • Constantly increasing knowledge of food, beverages, and other products and services.
  • Ensuring that guests have a positive and memorable experience.
  • Preparing work area for either opening, mid-shift, or closing in accordance with company standards.
  • Training new employees, displaying strong leadership and communication skills.
  • Assist guests in selecting menu items with comprehensive knowledge of inventory on hand, drink mechanics and drink pricing.
  • Be knowledgeable about the companies beer and brewing process to share with customers.
  • Be willing to be trained on the art and science of craft brewing and craft beers.
  • Accept guest payment, process credit card charges and make change, if applicable.
  • Clean bar area and glassware.
  • Wash and sterilize glassware.
  • Clear and reset tables and clean bathrooms in tasting room.
08/2016 to Current
Server /Concessions WorkerDwleware North / Boston Garden － Boston, MA
  • Causeway St Biston ma AAugust 2017 - Currrent.
  • Always be prepared to antipate some thing slowing up the process of a setcack setting up to open a stand for arrival of guests ..Arrive early.
  • Make sure we have have uniforms, nametags Badges halo cards prepared.
  • Counting inventory and logging correct and incorrect information.
  • Picking up a bank from the money room and counting it again making sure.Its its correct we are held 100% responsible for everydime at all times once weve accepted it.
  • Setting up the differnt things at each stand.
  • And they all have differnt requirements such as checking Fridge temps, feezer temps, food temps,cleanliness fully stalked and evrything for resale ready ro be sold.
  • Take guests orders repeat orders back to confirm order is correct Check State ID's for alcohol mainrain being safe serve qualified every 2 yrs onece all order us confirmed send it and always uo sell the larger beer or offer something tongonwith what theyve ordered that may at more taste or enhance the original item.
  • Except their payment cash or credt and always thanks them for coming especially by first name when possible and let them them know tobhave a great tine and come back to see us.
  • End of night duties are to clean sanitize all floors and counter ,nachinery.
  • Count alk unsold inventory and log correctly on appropriate aheet.
  • Count all cash and balance e all cash , credit cards.
  • And waste or comped food.
  • Return all paperwork and waste to the comiisary managment for the night.
Education and Training
05/1993
Cosmetology Cerficicate / License : HAIR, NAILS, SKIN, COLOR, Melrose Beauty Acedwm － Malden, MA
05/1989
High School DiplomaSt Rose － Chelsea, MA
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Resume Overview

Companies Worked For:

  • Boston Super Duck Tours
  • The 99 Restaurant
  • Boston Beer Works
  • Dwleware North / Boston Garden

School Attended

  • Melrose Beauty Acedwm
  • St Rose

Job Titles Held:

  • Customer Service Rep
  • Server
  • Server /Concessions Worker

Degrees

  • Cosmetology Cerficicate / License : HAIR, NAILS, SKIN, COLOR,
    High School Diploma

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