Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment.
Skills
Trusted key holder
50 wpm
Active listener
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Bilingual
Strong client relations
Floor set design expertise
Training development aptitude
Proficient in cash management
Cash flow management
Credit card processing
Multi-line phone talent
Skilled in call center operations
Customer interface expertise
Call center metrics decoding aptitude
Committed to maintaining data integrity
Strong problem solving aptitude
Persuasive speaker
Extensive history with predictive dialers
Work History
07/2014 to 01/2015
Customer Service RepInterim Healthcare – Yuba City, CA,
Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal client
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Helped with reset passwords and usernames
Helped with first time customers with online application
Took down payments
Helped figure out plans that best fits needs
08/2013 to 07/2014
Bilingual Customer Service RepAlorica Inc. – Rochester, NY,
Answered an average of 200 Spanish and English calls per day by addressing customer inquiries, solving problems and providing new product information.
Gave customers available balance and last transactions
helped reset passwords and usernames for online banking
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal client
Developed reputation as an efficient service provider with high levels of accuracy.
Directed calls to appropriate individuals and departments.
Translated for customers in Spanish to English for the company transferred to
Asked open-ended questions to assess customer needs.
02/2014 to 07/2014
Receptionist/Personal AssistantCommunity Health Association Of Spokane – Spokane Valley, WA,
Answered and quickly redirected up to 40 calls per whole hour
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Created detailed expense reports and requests for capital expenditures.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Answered and managed incoming and outgoing calls while recording accurate messages.
made outgoing calls for payments that need to be made
assisted customers who came into office
organized mail to real estate agents
filed and faxed paper work binders and customers files
faxed scanned all paperwork needed
made sure all faxes and printers had paper
10/2011 to 06/2013
Call Center RepTeledirect – City, STATE,
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 100 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Evaluated consumer reports on a monthly basis.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Provided incentive to increase productivity by offering employees awards for best customer service.
Acted professionally and patiently when addressing negative customer feedback.
Education
Expected in 2013
GED: Center For Employment Training - Sacramento, CA GPA:
Expected in 2013
Medical Assistant Certificate: Medical Assistant Center for Employment Training - Sacramento, CA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
