Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Motivated customer service specialist with over 3 years retail experience in a fast-paced, team-based environment.
- Trusted key holder
- 50 wpm
- Active listener
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Bilingual
- Strong client relations
- Floor set design expertise
- Training development aptitude
- Proficient in cash management
- Cash flow management
- Credit card processing
| - Multi-line phone talent
- Skilled in call center operations
- Customer interface expertise
- Call center metrics decoding aptitude
- Committed to maintaining data integrity
- Strong problem solving aptitude
- Persuasive speaker
- Extensive history with predictive dialers
|
07/2014 to 01/2015 Customer Service Rep Interim Healthcare – Yuba City, CA,
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal client
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Helped with reset passwords and usernames
- Helped with first time customers with online application
- Took down payments
- Helped figure out plans that best fits needs
08/2013 to 07/2014 Bilingual Customer Service Rep Alorica Inc. – Rochester, NY,
- Answered an average of 200 Spanish and English calls per day by addressing customer inquiries, solving problems and providing new product information.
- Gave customers available balance and last transactions
- helped reset passwords and usernames for online banking
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- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal client
- Developed reputation as an efficient service provider with high levels of accuracy.
- Directed calls to appropriate individuals and departments.
- Translated for customers in Spanish to English for the company transferred to
- Asked open-ended questions to assess customer needs.
02/2014 to 07/2014 Receptionist/Personal Assistant Community Health Association Of Spokane – Spokane Valley, WA,
- Answered and quickly redirected up to 40 calls per whole hour
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Created detailed expense reports and requests for capital expenditures.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- made outgoing calls for payments that need to be made
- assisted customers who came into office
- organized mail to real estate agents
- filed and faxed paper work binders and customers files
- faxed scanned all paperwork needed
- made sure all faxes and printers had paper
10/2011 to 06/2013 Call Center Rep Teledirect – City, STATE,
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 100 calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Evaluated consumer reports on a monthly basis.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
- Provided incentive to increase productivity by offering employees awards for best customer service.
- Acted professionally and patiently when addressing negative customer feedback.
Expected in 2013 GED:
Center For Employment Training - Sacramento, CA
GPA:
Expected in 2013 Medical Assistant Certificate: Medical Assistant
Center for Employment Training - Sacramento, CA
GPA:
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