LiveCareer-Resume

customer service rep resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
  Motivated customer service specialist with over 3  years retail experience in a fast-paced, team-based environment.
Skills
  • Trusted key holder
  • 50 wpm
  • Active listener
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Bilingual
  • Strong client relations
  • Floor set design expertise
  • Training development aptitude
  • Proficient in cash management
  • Cash flow management
  • Credit card processing
  • Multi-line phone talent
  • Skilled in call center operations
  • Customer interface expertise
  • Call center metrics decoding aptitude
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
  • Persuasive speaker
  • Extensive history with predictive dialers
Work History
Customer Service Rep, 07/2014 - 01/2015
Interim Healthcare Yuba City, CA,
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal client
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Helped with  reset passwords and usernames
  • Helped with first time customers with online application
  • Took down payments
  • Helped figure out plans that best fits needs
Bilingual Customer Service Rep, 08/2013 - 07/2014
Alorica Inc. Rochester, NY,
  • Answered an average of 200 Spanish and English calls per day by addressing customer inquiries, solving problems and providing new product information.​
  • Gave customers available balance and last transactions
  • helped reset passwords and usernames for online banking
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal client
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Directed calls to appropriate individuals and departments.
  • Translated for customers in Spanish to English for the company transferred to
  • Asked open-ended questions to assess customer needs.
Receptionist/Personal Assistant, 02/2014 - 07/2014
Community Health Association Of Spokane Spokane Valley, WA,
  • Answered and quickly redirected up to 40 calls per whole hour
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • made outgoing calls for payments that need to be made
  • assisted customers who came into office
  • organized mail to real estate agents
  • filed and faxed paper work binders and customers files
  • faxed scanned all paperwork needed
  • made sure all faxes and printers had paper
Call Center Rep, 10/2011 - 06/2013
Teledirect City, STATE,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 100 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Evaluated consumer reports on a monthly basis.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Acted professionally and patiently when addressing negative customer feedback.
Education
GED: , Expected in 2013
-
Center For Employment Training - Sacramento, CA
GPA:
Status -
Medical Assistant Certificate: Medical Assistant, Expected in 2013
-
Center for Employment Training - Sacramento, CA
GPA:
Status -

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Resume Overview

School Attended

  • Center For Employment Training
  • Center for Employment Training

Job Titles Held:

  • Customer Service Rep
  • Bilingual Customer Service Rep
  • Receptionist/Personal Assistant
  • Call Center Rep

Degrees

  • GED
  • Medical Assistant Certificate

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