customer service rep resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

- would like to obtain a position that will start me off on my career path looking foward to become a nurse practitioner someday and get my degree, and any medical field position would be an excellent choice for me,i am willing to achieve the best for the position give my all to the patients needs and using my good communicating skills and dedication, love and care for others would help me achieve my goals 5 years of customer service experience - may not have any experience on medical field but am willing to learn and give it my all to the position, i hope to build up a very good experience, and put an excellent effort into my job duties.

Core Strengths
  • Strong organizational skills
  • Active listening skillsCourteous demeanor
  • Energetic work attitude
  • Store maintenance ability
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Adaptive team player
  • Opening/closing procedures
  • Sharp problem solver

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.


  • Consistently generated additional revenue through skilled sales techniques.

Work Experience
customer service rep, 09/2014 - 11/2015
Mclaren Health Care Charlevoix, MI,
  • Managed quality communication, customer support and product representation for each client.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • documented customers needs in relation to their account on Computer software CRM
  • assisted customers in a quick and timely manner without having to rush through the call, listened to customers request while multi-tasking typing and entering information on account
  • made sure customer was satisfied throughout the call and always made sure there was a way to help if not possible, i would apologize would've shown that i did my best to assist them
food service , 09/2012 - 02/2013
Wegmans Food Markets Glen Burnie, MD,
  • Successfully interacted with customers and retail buyers to expedite orders.
  • prepared food in early shift before opening made sure food was well prepared with correct recipe and ingredients
  • made sure front line was well cleaned and ready for opening
  • greeted customers as they walked in to restaurant, cleaned lobby , asked every customer dinning in if there was anything i could get them as i was walking by

food service , 2011 - 02/2012
Wegmans Food Markets Glen Echo, MD,
  • worked as a part-time food server on week days and part-time prep on weekends
  • made sure the front line was ready for service
  • greeted customers as they entered took orders as requested made sure customer was satisfied with what they asked for always gave them a smile even though i was having bad days made sure my job was never impacted with my mood because it was one of the most important roles in my job duty if customers had a bad day made sure they left with a smile never yelled nor ignored always said to them "hope you have a wonderful day " even though i new they were having bad one
  • promoted our meals and specials we had gave advice on what sandwiches were better or what ingredients would taste better on the different sandwiches we made
  • Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
office assisstant , 08/2010 - 04/2011
Insured Healthcare Clinic City, STATE,
  • managed front desk, by greeting patients upon arrival, gave new patients applications to fill out before having the optometrist would have them checked
  • made sure customer understood the costs and plans we offered
  • help them choose glasses, and what were best recommended
  • used microsoft word software for documentation of custumers lense prescription and layouts of glasses
  • gave outbound calls for pick up, payment and appointment reminder
  • also scheduled appointments for all patients
Educational Background
high school diploma: , Expected in 6/7/2012
- ,
GPA: GPA: 3.4
Status - GPA: 3.4
High School Diploma: regular, Expected in 2012
garinger high school - charlotte , nc
Status -

3.4 GPA

volunteered in after school activities such as dance club

i was always a teachers assistant especially in Spanish class,

  • I am interested in becoming a nurse practitioner, would love to deal with patients (adults, children, infants), anything in the healthcare field i would be interested in since its something i have passion for i am up for any challenges, i have 3 kids of my own and i become their nurse when they are sick,i give their medicine as prescribed by pediatric take temperatures, make their soups and give them the attention they need,
  • i would love to take that and make it into my career,
  • i am also interested with any clinical office related environment, or customer service related jobs to build more communication skills as a professional get to experience more about dealing with patients

Additional Information

BASIC CPR, customer service experience, fast paced worker, team leader,multi-tasking, quick learner, written skills,Professional and friendly,Careful and active listener, Able to lift 50lbs pounds

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Resume Overview

School Attended

  • garinger high school

Job Titles Held:

  • customer service rep
  • food service
  • food service
  • office assisstant


  • high school diploma
  • High School Diploma

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