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Customer Service Rep Resume Example

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CUSTOMER SERVICE REP
Professional Summary
Detail oriented and Registered Respiratory Therapist, leveraging in depth knowledge of various respiratory therapy procedures to provide exemplary patient care.  Adept at aligning patients needs with medical procedure while administering medications and monitoring vitals signs. Currently seeking position as RT which will effectively utilize all acquired skills, abilities and areas of expertise as follows:
Skill Highlights
  • Treatment planning
  • Patient assessment
  • Airway management
  • Aerosol drug administration
  • Hospital/home healthcare
  • Pulmonary function testing
  • Patient/family support
  • Respiratory Therapy 
  • Patient Health/Safety
  • Secretion Clearance
  • ER/Rapid Response
  • Therapeutic Care
  • Oxygen Therapy
  • Mechanical  Ventilation
Core Accomplishments
  • Educating patients and families about their conditions and teaching appropriate disease management techniques, such as breathing exercises and use of medications and respiratory equipment.
  • Delivering oxygen therapy via various devices such as nasal cannulas, non-rebreathers, and AEM masks.
  • performing bronchopulmonary hygiene techniques, such as chest physiotherapy, coughing exercises, flutter, PEP therapy, and Vest airway clearance system
  • Caring for patients on mechanical ventilation, performing extubations, interpreting chest X-rays, and completing ECG's, ABG's, and Vital signs.
  • Monitoring tube cuff pressure, equipment, vital signs, breath sounds, and arterial blood gases.
  • Performing invasive/non-invasive positive pressure ventilation
  • Delivering hyperinflation therapy
  • Setting up and monitoring mechanical ventilators and providing heated humidification.
  • Certified for BLS, ACLS, PALS, NRP
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Professional Experience
Customer Service Rep
September 2014 to February 2016The Forum - Victoria, TX
  • Keeping accurate record of stock lists and placing stock orders, contributing to the smoothing running of the establishment.
  • Providing exemplary customer service in all situations.
  • Ensuring that all duties are completed in a timely manner.
  • Supervising other employees to ensure sales are accurate.
Finance Manager/Motorcycle Sales
June 2013 to February 2014Victoria Harley-Davidson - Victoria , TX
  • Preparing financial leasing contracts with various financial institutions Financial reporting Internal Audit Financial analysis Retail Insurance product sales including Extended Warranty Plans, Service Plans, GAP, Road side & Recovery, Motor-Cycle Road Insurance & any other additional products that may be added as business opportunities evolve.
  • Ensure customers are properly qualified for needs, wants, and ability to purchase.
  • Motivate customers to purchase and be available when needed.
  • Provide a detailed overview of the specific models to customers.
  • Maintain showroom environment, including tagging and proper display of Motorcycles.
  • Maintain clean efficient facilities.
Customer service representative
October 2012 to June 2013Speedy Stop - Victoria, TX
  • Forecast, order, stock and merchandise product, Ensure prompt, efficient and courteous guest service, Maintain a clean, guest friendly environment in the store, Oversee store operations, supervise employees and manage inventory, Set standards and model behavior for optimum customer service.
Customer service/Contractor
December 2011 to September 2012Capgemeni - Victoria, TX
  • Interacted with business customers to handle customer service inquiries and problems via the telephone, Recorded any consistent problem areas and maintained records of returns, schedule changes, product enhancements or changes, and product pricing, resolved return credit problems and answered billing questions, Used computerized system for tracking, information gathering, and/or troubleshooting, answered non-technical questions regarding company products, assessed needs, and suggest/promote alternative products or services, Directed problems which could not be handled within Customer Service to the appropriate organization and followed up to ensure problem is resolved, conduct business in a manner that adheres to established internal and external guidelines, regulations, and standards of conduct.
Waitress/Cashier
May 2011 to November 2011Hungry Jack's - VIctoria, TX
  • Variety of duties such as receipt of payment, seating customers, accepting inventory and providing payment to vendors, maintence, assisted with payroll distribution, audited inventory.
Education and Training
Associate of Applied Science : Respiratory Therapy, 2016Victoria College - Victoria, TX, USA

Recently graduated from a two-year associates program in Victoria, TX. Expecting to continue education in the  future to obtain a Bachelor's Degree. 

Skills
Balance, billing, interpersonal and communication, oral communications, contracts, credit, Customer Service, financial, Financial analysis, Financial reporting, Insurance, Internal Audit, inventory, Excel, Windows, Microsoft Word, payroll, personnel, pricing, quality, Retail, sales, supervision, teamwork, telephone, troubleshooting, Typing speed, written
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Resume Overview

Companies Worked For:

  • The Forum
  • Victoria Harley-Davidson
  • Speedy Stop
  • Capgemeni
  • Hungry Jack's

School Attended

  • Victoria College

Job Titles Held:

  • Customer Service Rep
  • Finance Manager/Motorcycle Sales
  • Customer service representative
  • Customer service/Contractor
  • Waitress/Cashier

Degrees

  • Associate of Applied Science : Respiratory Therapy , 2016

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