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Customer Service Rep Resume Example

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CUSTOMER SERVICE REP
Career Overview

Professional background is in Computer technical support and call center customer service.

Qualifications
  • Installed, configured, migrated or upgraded:
  • Qualifications All Windows Platform software
  • Software: Microsoft Office Suites 97,03,07,10, PeopleSoft, Heat Trouble Ticket, Remedy, Heat, Speech to text applications
  • Internet Security Products, UNIX, Symantec Ghost, Novell Netware, Lotus Notes, Lotus Organizer, Outlook/Exchange
  • Hardware: Install and build complete computers, repair Laptop and desktop PC's
  • Other: Wireless Network Configuration, LAN / WAN / WLAN Support, Spyware/Fire Wall Configurations, TCP/IP Concepts, Lead Tech Call Center Experience
Technical Skills
Skills Experience Total Years Last Used
Desktop Support Manager 24 3 months
Education Training high 23 1 year
Use various office equipment high 24 3 months
Accomplishments
  • Certifications: Windows Vista O/S, Microsoft Office 2007 - 2010.
  • Receive several customer service award while working for The Home Depot.
  • Subject Matter Expert (SME) - Long Distance Services and Billing - SBC Ameritech – 2004

Outstanding Customer Service Award – SBC Ameritech - 2001

Take A Bow Award - Resolving critical computer problems – Daimler Chrysler Financial – 2000

Spotlight Recognition Award - outstanding technical support North America – Chrysler -1999

Star Performer Award - outstanding service in software application conversion-1998

Award for key participation in network upgrade for 2000+ computers – Ford Motor Co.– 1997

Information Systems Customer Service Awards – 1990 & 1992 Ford Motor Co.

Work Experience
Customer Service Rep 09/2012 to 11/2013 Teletech Inc VPN VOIP Detroit, MI
  • Provide various levels of telephone customer support for Best Buy retail store.
  • Place and cancel orders upon customer request.
  • Operator Directory Service Rep: direct all inbound calls to appropriate department.
  • Assist on-line customers with account management, reset user password and other forms of technical support.
Sales Associate 01/2007 to 03/2012 Schoolcraft Quality Used Cars Detroit, MI
  • Assist customers in all phases of purchasing a used vehicle.
  • Perform outbound calls, data entry and created a customer list database.
  • Provide security and prep vehicles for delivery.
Field Service Technician 09/2010 to 10/2010 Detroit Public Schools Charles Wright Academy Detroit, MI
  • Provide onsite level 1 and level 2 computer hardware and software support for faculty and staff members Coordinate with DPS Helpdesk level 3 computer related installs and repairs onsite Update 88 computers with DPS standard software, networking patches and Microsoft updates.
  • Configure each PC for network, printing and internet functionality.
  • Re-deploy computers and printers to areas within the school as needed by staff.
  • Train faculty and staff members on using various computer applications and resources; Microsoft products, DPS Email System, RESA (DPS Attendance Application), Data Management.
Computer Consultant, Sales Representative, Technical Analyst 08/1992 to Current Waretech & Associates Detroit, MI
  • Provided technical computer assistance to small businesses and home users Coordinated and provide hardware & software installation Assisted clients with upgrading systems, preventive maintenance and repairs Coordinated in-house or 3rd party vendor training for clients Assisted clients with computer system purchases based customer needs and budget Computer Equipment Broker 1994.
Business Communications Customer Service Advocate 02/2001 to 05/2004 SBC Ameritech Detroit, MI
  • Contact Center Telephone Support for small and enhanced business customers Resolved billing and service disputes Investigated account histories for disputed services and billing errors Assisted technical support representative in resolving computer/network problems Provided 1st level support for all computer devices in office.
Lead Helpdesk Support Specialist 04/1998 to 05/2000 Ciber Inc DaimlerChrysler Financial Corporation Southfield, MI
  • Assisted in hiring of technical employees.
  • Managed five person helpdesk Trained new technical employees in office procedures and individual responsibilities Trained end users in various Windows applications Recommended new applications and computer technologies to management for analysis and process improvement Walkthrough installation of hardware components and peripherals with remote customer base Provided computer maintenance for in-office computers Installed hardware and software to end-users' computers using latest network techniques Performed daily network administration functions Created new user accounts, reset user passwords and maintained network printing equipment Created and maintained technical procedure documents for technical staff.
  • Assisted network technician with managing network computer cabling for all network devices.
Network Administrator / Office Automation Analyst 04/1990 to 08/1997 Kelly Professional Services Ford Motor Company Dearborn, MI.
  • Novell Network Administration: set user accounts, maintained shared and private data areas, network printing and shared software applications Performed network file backup and restore Desktop end user support, train end users in various DOS and Windows software applications, network functions and computer basics.
  • Diagnosed and resolved network and desktop computer errors Installed software products and peripheral devices Wrote technical procedure documentation for technical staff.
  • Provided technical training for employees and staff.
Education and Training
PC Technology Program Completed Microsoft certifications: Windows Vista-Windows 7, Microsoft Office 2007-10 96 - 99 Henry Ford Community College Dearborn MI Classes Taken: Computer Information Systems 2010 Western Michigan University Detroit, MI Computer Information Systems
Classes Taken - Mechanical Engineering
Additional Information
  • Subject Matter Expert (SME) - Long Distance Services and Billing - SBC Ameritech - 2004 Outstanding Customer Service Award - SBC Ameritech - 2001 Take A Bow Award - Resolving critical computer problems - Daimler Chrysler Financial - 2000 Spotlight Recognition Award - outstanding technical support North America - Chrysler -1999 Star Performer Award - outstanding service in software application conversion-1998 Award for key participation in network upgrade for 2000+ computers - Ford Motor Co.- 1997 Information Systems Customer Service Awards - 1990 & 1992 Ford Motor Co.
Skills
account management, backup, billing, budget, cabling, Call Center, computer maintenance, Hardware, computer hardware, computer applications, clients, customer support, data entry, Data Management, database, delivery, desktop PC, documentation, DOS, Email, forms, Ghost, hiring, Internet Security, LAN, Lotus Notes, Lotus Organizer, managing, Mechanical Engineering, Microsoft products, Exchange, Microsoft Office, office, Microsoft Office Suites, 97, Outlook, Windows 7, Windows, Windows applications, Windows Platform, network administration, Network, networking, Novell Netware, Novell Network, Operating Systems, PeopleSoft, peripherals, printers, process improvement, purchasing, repairs, retail, software installation, Speech, Symantec, TCP/IP, technical support, user support, software support, technical training, technician, Telephone, UNIX, upgrading, Vista, WAN
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Resume Overview

Companies Worked For:

  • Teletech Inc VPN VOIP
  • Schoolcraft Quality Used Cars
  • Detroit Public Schools Charles Wright Academy
  • Waretech & Associates
  • SBC Ameritech
  • Ciber Inc DaimlerChrysler Financial Corporation
  • Kelly Professional Services Ford Motor Company

School Attended

  • Western Michigan University

Job Titles Held:

  • Customer Service Rep
  • Sales Associate
  • Field Service Technician
  • Computer Consultant, Sales Representative, Technical Analyst
  • Business Communications Customer Service Advocate
  • Lead Helpdesk Support Specialist
  • Network Administrator / Office Automation Analyst

Degrees

  • PC Technology Program Completed Microsoft certifications: Windows Vista-Windows 7, Microsoft Office 2007-10 96 - 99 Henry Ford Community College Dearborn MI Classes Taken : Computer Information Systems 2010
    Classes Taken - Mechanical Engineering

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