customer service rep resume example with 14+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Friendly and Successful CSR with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.Personable front office assistant with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and writing.

  • MS Office, Sales, Word, Billing, Data Entry, Receptionist, Worldpay, Excel, Event Planning, Accounts Payable,
  • Acrobat, Accounts Receivable, Outlook, Teamwork, Collections, Organizational Skills, Community Outreach, Time
  • Accounts Payable, Management
  • Accounts Receivable, Time Management
  • Acrobat, Transportation
  • Ar
  • Billing
  • CD
  • Clerical
  • Closing
  • Credit
  • Customer Service
  • Data Entry
  • Debit
  • Directing
  • Event Planning
  • Fax
  • Financial
  • Insurance
  • Team building
  • Law
  • Meetings
  • Excel
  • Mail
  • MS Office
  • Office
  • Outlook
  • Word
  • Organizational Skills
  • Packaging
  • QuickBooks
  • Receptionist
  • Recording
  • Sales
  • Selling
  • SAP
  • Teamwork
  • Phone Etiquette
  • Phone
  • Time
  • Excellent customer service skills
  • Call center customer service
  • Excellent customer service
  • Service and supply support
Fayetteville Technical Community College Fayetteville, NC, Expected in 08/2016 Associate of Applied Science : Funeral Service And Mortuary Science - GPA :
  • Continuing education in Funeral Directing and Services
Guilford College Greensboro, NC Expected in 08/2012 : Forensic Biology/ Criminal Justice - GPA :
Guilford Technical Community College Jamestown, NC Expected in 05/2009 Associate : Criminal Justices Technology - GPA :
Work History
Rr Donnelley & Sons - Customer Service Rep
Phoenix, AZ, 08/2018 - Current
  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information in SalesForce and UVX.
  • Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments, preparing credit memos, Debit Memos and look up invoices using OGS Billing and EDX.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Processing RGA Paperwork for product that need to returned, incorrectly ordered or customer issues that have a raised and need further investigating.
  • Manage orders using SOSA and advising customer of any delays in getting products.
  • Have profinite knowledge of how to work a UVX and SAP system.
  • Understanding of Tableau and where to find information using tabs with-in the program.
Adventist Health System - Office Assistant
Ia -, IA, 05/2016 - 08/2018
  • Answer phone inquiries, direct calls on for multiple lines, and provide funeral information to callers looking to attend a service.
  • Perform clerical duties, maintain files, and organize documents; photocopy, fax, etc.
  • As needed.
  • Assist in planning company events, meetings, luncheons, and employee team building activities or special projects.
  • Oversee mail deliveries, packages, and couriers " Purchase, track, and invoice office supplies for each department " Set up, break down, organize, and maintain conference rooms, Chapel and visitation rooms.
  • Log any accounts payable and accounts receivable.
  • Print out paid in full statements for families, law offices ect.
  • Use Worldpay to collect payments made with debit/credit cards, checks or cash.
  • File Insurance clams.
Stonemor Partners - Funeral Attendant
Beckley, WV, 05/2016 - 08/2018
  • Offer assistance to mourners as they enter or exit limousines.
  • Close caskets at appropriate point in services.
  • Obtain burial permits and register deaths.
  • Direct or escort mourners to parlors or chapels in which wakes or funerals are being held.
  • Place caskets in parlors or chapels prior to wakes or funerals.
  • Clean and drive funeral vehicles such as cars or hearses in funeral processions.
  • Carry flowers to hearses or limousines for transportation to places of interment.
  • Clean funeral parlors and chapels.
  • Arrange floral offerings or lights around caskets.
  • Provide advice to mourners on how to make charitable donations in honor of the deceased.
  • Perform general maintenance duties for funeral homes.
  • Issue and store funeral equipment.
  • Perform a variety of tasks during funerals to assist funeral directors and to ensure that services run smoothly and as planned.
  • Greet people at the funeral home.
  • Assist with cremations, and with the processing and packaging of cremated remains.
  • Act as pallbearers.
  • Make Memorial videos using Tukios " Make CD’s using iTunes for upcoming services Send paperwork into the Military for Veterans Honors.
Club Demonstration Services - Sales Associate and Closing Coordinator
City, STATE, 08/2006 - 05/2017
  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
  • Worked as a team member to provide the highest level of service to customers" Train, certify and teach new recruits about the responsibilities of the job at hand.
  • Achieving established goals.
  • Directing customers to merchandise within the store.
  • Increasing in store sales.
  • Superior product knowledge.
  • Maintaining an orderly appearance throughout the sales floor.
  • Introducing promotions and opportunities to customers.
  • Cross-selling products to increase purchase amounts.
  • Oversee clean up closing coordination.
  • August 2019 Entering data quickly and accurately.
  • Full results: Attention to Detail: Inventory Proficient August 2019 Measures a candidate’s ability to apply systematic processes for managing and storing products and merchandise.
  • Full results: Customer Focus & Orientation Highly Proficient August 2019 Responding to customer situations with sensitivity.
  • Full results: Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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Resume Overview

School Attended

  • Fayetteville Technical Community College
  • Guilford College
  • Guilford Technical Community College

Job Titles Held:

  • Customer Service Rep
  • Office Assistant
  • Funeral Attendant
  • Sales Associate and Closing Coordinator


  • Associate of Applied Science
  • Associate

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