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Customer Service Rep 1 Resume Example

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CUSTOMER SERVICE REP 1
Summary

Quality-focused accounting professional with over 25 years processing invoices, managing vendors and maintaining great customer service.

Highlights
  • ACCOUNTS RECEIVABLE
  • DATA ENTRY
  • CUSTOMER SERVICE
  • 10 KEY ADDING MACHINE
  • PEACHTREE
  • BILLING
  • WORD
  • MICROSOFT OUTLOOK
  • ACCOUNTS PAYABLE
  • EXCEL
Experience
Customer Service Rep 1 07/2014 to 07/2014 STARTEK Lynchburg, VA
  • Shawn Jones - Supervisor Call Center 434-316-1200.
  • Duties include answering phone and providing customers with the best customer service possible as to complete the required steps in the allotted time.
  • Temporary position to last only two to four weeks.
  • Startek called and asked me to return for this project.
  • Starting wage: $9.00.
Customer Service Rep 1 12/2013 to 06/2014 Startek Lynchburg, VA
  • Justin Wright - Supervisor Call Center 434-316-1200.
  • Duties include answering phone and providing customers with the best technical support.
  • Reason for leaving: temporary job to improve my customer service skills.
  • Starting wage: $9.00 hr 18,720.00 yr
Accounts Receivable Coordinator 10/2012 to 07/2013 Security Scale Service, Inc Roanoke, VA
  • Vicki Allman- Supervisor 540-362-5800.
  • Duties include but are not limited to: Making daily deposits, posting to customer accounts, billing customers for work done, sending invoices, calling on past due commercial accounts, taking credit card payments over the phone or in person, posting ACH payments.
  • Tracking technician's time and travel.
  • Filling out IFTA reports for road taxes.
  • Paying monthly taxes.
  • Running productivity reports, monthly.
  • Keeping up with over time for the technicians by making sure the customer is billed for it.
  • Reason for leaving: seeking better advancement opportunity.
  • Starting wage: $14.00 hr. 29, 120.00 yr
  • Ending: $14.50 hr. 30,160.00 yr
Accounts Receivable Credit Specialist 05/2009 to 09/2012 PMI Roanoke, VA
  • Connie Martin - Accounts Manager 540-772-4900.
  • Duties included but were not limited to: EFT or drafting accounts for gas or other items sold by due dates or terms, calling on past due accounts, sending invoices.
  • Maintain residential customer accounts by applying payments, sending past due letters, writing warrants, applying ACH payments, and make deposits.
  • Taking care of all customer requests by phone, email or in person.
  • Preparing monthly statements.
  • Setup budgets for residential customers.
  • Working with Fuel Assistance in the winter by filling out all necessary documentation for payment request.
  • Maintaining customer accounts in regards to fuel assistance so product could be delivered.
  • Monthly maintenance of customer accounts to track past due accounts and try to collect payment.
  • Working with the other branch locations to help keep customers in payment terms and in product.
  • Maintained consignment account for gasoline by billing purchases, recording sales and refunding their portion of the profit.
  • Reason for leaving: personal conflict.
  • Starting wage: $15.00 hr 31,200.00 yr
  • Ending: $17.80 hr. 37,24.00 yr
Assistant Credit Manager 07/2004 to 05/2009 APB Whiting Oil Co Roanoke, VA
  • A division of PMI Connie Martin - Credit Manager 540-774-4401
  • Duties included but were not limited to: EFT or drafting accounts for gas or other items sold by due dates or terms, calling on past due accounts, sending invoices.
  • Maintain residential customer accounts by applying payments, sending past due letters, writing warrants, applying ACH payments, making deposits.
  • Taking care of all customer requests by phone email or in person.
  • Preparing monthly statements.
  • Setup budgets for residential customers.
  • Working with Fuel Assistance in the winter by filling out all necessary documentation for payment request.
  • Maintaining customer accounts in regards to fuel assistance so product could be delivered.
  • Monthly maintenance of customer accounts to track past due accounts and try to collect payment.
  • Maintained consignment account for gas by billing purchases, recording sales and refunding their portion of the profit
  • Reason for leaving: promoted
  • Starting wage: $11.00 hr. 22,880.00 yr
  • Ending: $13.00 hr. 27,040.00 yr
Receptionist/Accounting Clerk 01/2003 to 07/2004 APB Whiting Oil Co Roanoke, VA
  • A Division of PMI Connie Martin - Credit Manager 540-774-4401
  • Duties included but were not limited to: Answering multi line phone, take care of walk in customers.
  • Take payments from customers and record on their accounts.
  • Bill customer accounts.
  • Help the Credit manager with anything else she needed done.
  • Reason for leaving: promoted
  • Starting wage: $8.50 hr. 17,680.00 yr
  • Ending: $9.00 hr 18,720.00 yr
Office Manager/Bookkeeper 12/2001 to 08/2002 Old Dominion Tire Co., Inc Roanoke, VA
  • Nick D.Payne - Owner 540-563-0808
  • Duties included: receptionist, A/P, A/R, payroll clerk, appointment setter, billing and collections clerk.
  • I would fill out work orders with information from the customer either by phone or in person.
  • From this (once the work was complete) I could bill the customer and track all expenses the business had incurred (all items purchased to complete the job).
  • From this I would match the payables to each customer and then to each monthly statements.
  • At the end of each month I had to balance the check book, the ledger books and send all totals of sales tax payable, taxable income, non-taxable income, other income and total income to the accounts for processing.
  • They would then send back all forms that I needed to pay for all taxes.
  • Make daily deposits and record them in the check book.
  • All of the processing at this location was done by hand as they had no working computer.
  • Reason for leaving: business was closing as owner was very sick
  • Starting wage: $8.25 hr. 17,160.00 yr
  • Ending: $9.00/hr. 18,720.00 yr
OFFICE ASSISTANT 11/1999 to 12/2001 Central Diplomat/Allright Parking Roanoke, Virginia
  • Tim Milliron - Manager 540-343-5560
  • Duties included: counting lot tickets, create daily reports from the ticket counts (done in the Works program), do a money report on meter money and time the tickets to check for addition errors.
  • When necessary I had to work online to do DCR's.
  • Daily Cash Receipts that were sent to the Corporate office.) These reports were created from the first two reports mentioned.
  • In addition to these jobs I had to answer the phones, sell monthly permits, create new accounts for month permits, keep up with how many permits I could sell on which lots, and do daily deposits from all money received from the sale of monthly permits on all 33 lots.
  • This included recording the money on each lot sheet by the person's name, check number, and date.
  • These sheets were at the end of the month compared to the ones from the lots to check for any errors.
  • Also, I had to create another report to tell how much money was recorded and from which lot. I had to count validation tickets, record them according to companies so that once each month I would bill the customer for them and record payment when received.
  • Reason for seeking new employment - not enough work/ not enough hours
  • Starting wage $8.50 hr. 17,680.00 yr
  • Ending $9.11 hr. 18,948.80 yr
Sales Person 07/1997 to 08/1997 Electrolux Roanoke, VA
  • Tom Hodges - Owner 540-362-1881
  • Sold Electrolux vacuum cleaners to the public.
  • Took care of all paper work: filling out all loan applications, invoices, repair sheets and return cards for all my customers.
  • Did some telemarketing and door to door sales to find my customers.
  • Received 28 % commission on all sales and 20% on all repair work.
  • Reason for leaving - not ready to stop being a full time mom, my youngest is just six.
Office Manager/Sales Person/Accounts Receivable/Billing Clerk 06/1989 to 07/1990 AYERS SUPPLY Moneta, VA
  • Pam Montgomery - Sales Manager 540-297-8392
  • Took care of all paper work, walk in customers, accounts receivable, ordering kitchen cabinets, billing customers, designing custom kitchens on computer for customers, received payments, prepared and mailed bills, recorded payments in log book, organized office for more efficiency.
  • Reason for leaving - pregnant and very sick.
  • Beginning wage $5.00 hr 10,400.00 yr
  • Ending $5.50 hr. 11,440.00 yr
Clerk Typist II (Floater) 01/1986 to 03/1988 City of Salem Salem, Virginia
  • Ray Mills - Personnel Director 540-375-3060.
  • Moved from office to office, daily, to perform the job or duties of a person on sick leave or vacation.
  • Worked mostly in Utility Collections, Finance, & Purchasing.
  • Respectively, collecting money for utility bills, data entry, filing, preparing batch files, general office duties included but not limited to answering phones, preparing purchase orders, balancing bank statements, making copies, putting postage on bulk mail, proofreading, etc.
  • Reason for leaving: Got married and moved out of area.
  • Beginning wage $5.00 hr 10,400.00 yr.
  • Ending $5.85 hr 12,168.00 yr
Billing Clerk 09/1985 to 01/1986 City of Salem Salem, Va.
  • Frank Turk - Finance Director 540-375-3027.
  • Read meter sheets.
  • Entered electric meter readings, prepared utility bills, answered phones, general office duties.
  • Reason for leaving: moved to full time position.
  • Beginning wage $5.00 hr 10,400.00 yr
Education
Associate of Arts: Accounting 1985 National Business College Salem, VA, USA
540-986-1800
Skills

accounts receivable, accounts payable, balance, billing, budgets, call center, closing, credit, customer service, customer service skills, data entry, designing kitchens, documentation, email, filing, forms, general office duties, ledger, letters, mail, money, office, works, payables, payroll, personnel, profit, proofreading, purchasing, receptionist, recording, sales, taxes, technical support, telemarketing, answering phones, phones, validation, warrants

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Resume Overview

Companies Worked For:

  • STARTEK
  • Startek
  • Security Scale Service, Inc
  • PMI
  • APB Whiting Oil Co
  • Old Dominion Tire Co., Inc
  • Central Diplomat/Allright Parking
  • Electrolux
  • AYERS SUPPLY
  • City of Salem

School Attended

  • National Business College

Job Titles Held:

  • Customer Service Rep 1
  • Accounts Receivable Coordinator
  • Accounts Receivable Credit Specialist
  • Assistant Credit Manager
  • Receptionist/Accounting Clerk
  • Office Manager/Bookkeeper
  • OFFICE ASSISTANT
  • Sales Person
  • Office Manager/Sales Person/Accounts Receivable/Billing Clerk
  • Clerk Typist II (Floater)
  • Billing Clerk

Degrees

  • Associate of Arts : Accounting 1985
    540-986-1800

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