Qualified Customer Service Guru offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.
Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints Assisted in recruiting and training of new staff.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Led a team of customer service representatives in inbound/outbound call center. Developed customer service call script within specified time frames.Formulated and enforced Service Center policies, procedures and quality assurance measures..Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
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