customer service rep resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Qualified Customer Service Guru offering a record of successful job performance, proven problem solving ability and experience developing and implementing innovative solutions.

  • Excellent communication skills
  • Strong lead development skills
  • Excellent negotiating tactics
  • Compelling leadership skills
  • Detail-oriented
  • Excellent multi-tasker
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
  • Recruiting and interviewing
  • Talent development
  • Team management
06/2014 to Current Customer Service Rep The Michaels Organization | Buckhannon, WV,
  • Gather and verify all required customer information for tracking purposes.Resolve service, pricing and technical problems for customers by asking clear and specific questions.Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.Recommend Services to customers based on their needs and preferences.Developed reputation as an efficient service provider with high levels of accuracy.Set up new accounts, established customer credit, and set up payment methods.Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
05/2013 to 02/2014 Reservation Agent Proper Hospitality | Beverly Hills, CA,
  • Made and confirmed reservations.Defused volatile customer situations calmly and courteously.Referred unresolved customer grievances to designated departments for further investigation.Managed high call volume with tact and professionalism.Met or exceeded service and quality standards every review period.Learned, referenced and applied product knowledge information.Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions andupcoming events.Processed credit cards, checks, gift cards and coupons.
01/2012 to 05/2013 Outside Sales Rep Fleetpride | Pocatello, ID,
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.Consulted with businesses to supply accurate product and service information.Kept detailed records of daily activities through online customer database.Met existing customers to review current services and expand sales opportunities.Wrote sales contracts for orders obtained and submitted orders for processing.Negotiated prices, terms of sales and service agreements.
01/2008 to 01/2012 Leasing Consultant Resprop Management | Jacksonville, FL,
  • Greeted and welcomed all visitors, residents and prospective residents.Answered telephone inquires.Encouraged prospects to schedule appointments by utilizing creative closing techniques and overcoming objections.Prepared lease agreement and collected initial fees and assisted resident throughout move in process.Inspected units and checked keys in advance of move in date.Carefully conducted application verification process to ensure qualified applicants and submitted to manager forapproval.Data entry of service request, application information, market surveys, etc.Met prospective residents and recorded information on guest cards.Frequently shopped competition to improve sales technique and gain awareness of market comparables.
2006 to 01/2008 Collections Supervisor Abbvie, Inc | Frederick, MD,
  • Trained and developed collectors, reviewed files and performed file audits.Insured that all sections of new, broken promises and hots were worked.Tracked daily expectations and results.Trained and worked one on one with collectors to achieve desired results.Handled escalations and client request and resolved consumer complaints.Compiled/evaluated agent by agent and file by file performance.Telephone monitoring, file management supervised and coached.Performed reviews on a weekly, monthly, quarterly and annual basis.
01/2003 to 02/2006 Assistant Manager Mg Properties | Las Vegas, NV,

Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints Assisted in recruiting and training of new staff.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.

2000 to 2003 Call Center Manager American Burglary & Fire Inc. | Fenton, MO,

Led a team of customer service representatives in inbound/outbound call center. Developed customer service call script within specified time frames.Formulated and enforced Service Center policies, procedures and quality assurance measures..Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.

Expected in 1989 to to High School Diploma | General Studies John F. Kennedy High, New Orleans, LA GPA:

General Studies

  • Sales Software:, TapScan
  • Public Relations Software: Bacon's Mediasource, Factiva
  • Desktop Publishing Software: Photoshop, Illustrator, HTML

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • John F. Kennedy High

Job Titles Held:

  • Customer Service Rep
  • Reservation Agent
  • Outside Sales Rep
  • Leasing Consultant
  • Collections Supervisor
  • Assistant Manager
  • Call Center Manager


  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: