Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Focus
Reliable and friendly Manager who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.
Summary of Skills
MS Office
Education
Biddeford High School Biddeford, ME Expected in 2015 High School Diploma : Business Management Business and Management - GPA : Business Management Business and Management
, Expected in Select One : - GPA :
Accomplishments
Professional Experience
Mcdonald's - Customer Service Rep/ Produce Lead
Littleton, CO, 04/2014 - 06/2015
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Exceeded personal sales goals for 4 quarters in a row.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Communicated information to customers about product quality, value and style.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Built and maintained effective relationships with peers and upper management.
Comcast Corporation - Shift Leader/ Trainer
Ann Arbor, MI, 04/2013 - 01/2015
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
  • Processed all sales transactions accurately and in a timely fashion.
  • Informed customers about all product lines and services offered by the company.
  • Recruited, hired, developed and retained retail talent for the company.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
  • Attended 1 team meeting each month to voice concerns and offer constructive feedback to others.
  • Offered direction and gave constructive feedback to motivate team members.
  • Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
McDonalds - Crew Trainer
City, STATE, 08/2012 - 05/2013
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Processed all sales transactions accurately and in a timely fashion.
  • Recruited, hired, developed and retained retail talent for the company.
  • Built and maintained effective relationships with peers and upper management.
  • Offered direction and gave constructive feedback to motivate team members.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Kept the showroom clean and maintained neat, orderly product displays.
  • Offered exceptional customer service to differentiate and promote the company brand.
Best Buy - Mobile Sales Consultant
City, STATE, 04/2015 - Current

Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that led to system improvements and streamlined processes.Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.Consistently met and exceeded department expectations for productivity and accuracy levels.Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis.

Professional Affiliations
Skills
Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, Inventory control, leadership, listening, Loss prevention, marketing, MS Office, neat, Personnel training, purchasing, quality, retail, sales, scheduling, strategic, phone, Time management

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Resume Overview

School Attended

  • Biddeford High School

Job Titles Held:

  • Customer Service Rep/ Produce Lead
  • Shift Leader/ Trainer
  • Crew Trainer
  • Mobile Sales Consultant

Degrees

  • High School Diploma
  • Select One

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