Career -focused individual with a strong background working with a diverse population
.Treating every individual with respect, and dignity with the ability to locate and
promote services for the clients.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Work History
Customer Service / Receptionist, 2010 - 2014 Bedrosians Tile And Stone – Santa Rosa, CA,
Answer emails and customer calls regarding services.
Keep a log of petty cash given to drivers.
Handle customers complaints or issues.
Assign drivers routes and going over how much each route will pay for the day.
Make sure all routes are covered each day with drivers.
Order office supplies,sign for deliveries,mapquest routes for drivers Check answering machines for messages, make copies, receive faxes ,order office.
supplies.
Input information into the data base dailiy.
Housing Counselor / Case Manager, 2006 - 2010 Health Quest – Poughkeepsie, NY,
Conduct one on one counseling sessions with clients and families.
Complete weekly and monthly reports for all service provided to each family.
Working with Chicago Housing Authority families to locate affordable units.
Complete client assessments forms to determine the client's strengths and weakness and opportunities and barriers.
Conduct community tours to introduce families to new areas and monitor the family as they transition to a new neighborhood conducting follow up visits with the client in their new unit / home.
Identify units and landlords and educate landlords about fair housing laws and the housing choice program (section 8).
Assist the client with any paper work and helping with any issues that might emerge,along with lease compliance.
Maintain that all files and case notes are complete, and accurate to ensure that the grant requirements are being met.
Create materials for group presentations and workshops.
Conduct workshops.
Calculate clients rent portion based off income.
Perform rent adjustments calculations as needed.
HOUSING COUNSELOR / CASE MANAGER, 2004 - 2006 LEADERSHIP COUNICAL FOR METROPOLITAN OPEN COMMUNITIES – City, STATE,
Advocate on behalf of Chicago Housing Authority families and the homelessness.
Counseling families on housing search techniques and educate and advise families on ways to be competitive in the private rental markets.
Assist families with financial planning to help prepare a monthly budget.
Maintain complete clients files and case notes to ensure that the grant requirements are being met.
Complete monthly reports of all services provided to clients.
Provide families with a list of landlords in (non-impacted neighborhoods),take families to view available units.
Assist the families with rent negotiation calculate clients rent portion based off income.
Provide families with linkages to employment centers schools and other services.
Conduct briefing sessions to explain the section 8 program.
Perform families rent adjustment calculations as need.
Provide post-move counseling and follow up services.
When necessary assist the client in filing a housing discrimination complaint with the appropriate agency inclidinh HUD office or other enforcement agency.
Case manager, 2003 - 2004 WESTSIDE ASSOCIATION FOR COMMUNITY ACTION – City, STATE,
Maintain a caseload of 30 or more client conducting initial intake doing clients assessments and developing service plans.
Provide advocacy to individuals and families, the homeless population and peoples with disabilities and ex -offenders.
Maintain complete and accurate files and case notes.
Provide referrals for housing, jobs, education, food and clothing.
Conduct follow up sessions with clients, build and maintain linkage agreements for referrals.
Perform CTRPN- HIV testing along with pre and post test counseling.
Perform HIV testing and education at Cook County jail and churches community events along with colleges.
HIV COUNSELOR, 1999 - 2004 GREATER CHICAGO COMMITTEE – City, STATE,
Perform initial intakes and develop service plans for clients.
Perform prevention case management sessions.
Complete weekly and monthly reports of all service provided.
Perform HIV prevention and secondary prevention education to clients.
Maintain a case load of 35 or more clients.
Perform over 500 hundred HIV test a year to meet grant requirements.
Build and maintain community agency list for referrals.
Provide crisis intervention counseling to clients.
Maintain accurate reports and files.
Complete progress notes and document
about services provided.
Conduct CTRPN- HIV testing pre and post counseling.
Education
High School Diploma: , Expected in 1988 - Crane High School - Chicago, IL GPA:
Harold Washington College- Nursing Assistant (Illinois Nurse Aide Registry)-Chicago,IL Oakton Community College (Continuing Education for Health Professional ) Des Plaines,IL Chicago Department of Public Health ( Phlebotomy) American Red Cross( HIV / AIDS Instructor ) American Red Cross ( HIV Education & Prevention ) American Red Cross ( Prevention Skills ) American Red Cross ( Basic Fundamentals HIV / AIDS ) IL Department of Public Health (HIV / AIDS- CTRPN ) IL Department of Public Health (CTRPN- HIV Prevention Counseling ) AIDS Foundation of Chicago (CTRPN Certified Ryan White Case Manger) : , Expected in - - , GPA: Center for Conflict Resolution (Basic Dispute Resolution Techniques LeaderShip Council ( Introduction to Fair Housing /Equal Opportunity) Maryville Academy (Certified Family Educator) Department of Children and Family Services (Mandated Reporter) Chicago Public Schools (Starting Out Right in Literacy) Chicago Public Schools (Developmental Delays in Children Birth through Five) Chicago-Read Mental Center (MISA Clients) Chicago Department of Public Health Division - 32 hours (STD Prevention Education) (and Prevention Skills)
AIDS FOUNDATION OF CHICAGO - 32 hours ( Ethics and Professionalism in HIV / AIDS Case Management and Benfits and Entitlements for People Living with HIV ) Basic Behavioral Science Skills Building 3 hours - Human Sexuality Workshop Adapted Motivational Interviewing CaseManagement Skills Enchancement Integrated Case Management Prevention Case Management Clinical Case Management Traditional Case Management Community Health Outreach (ROEM) Community &Street Outreach Strategies Protective Physical Intervention Sexually Transmitted Diseases OraSure method of HIV antibody Testing : , Expected in - - , GPA:
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School Attended
Crane High School
Job Titles Held:
Customer Service / Receptionist
Housing Counselor / Case Manager
HOUSING COUNSELOR / CASE MANAGER
Case manager
HIV COUNSELOR
Degrees
High School Diploma
Harold Washington College- Nursing Assistant (Illinois Nurse Aide Registry)-Chicago,IL Oakton Community College (Continuing Education for Health Professional ) Des Plaines,IL Chicago Department of Public Health ( Phlebotomy) American Red Cross( HIV / AIDS Instructor ) American Red Cross ( HIV Education & Prevention ) American Red Cross ( Prevention Skills ) American Red Cross ( Basic Fundamentals HIV / AIDS ) IL Department of Public Health (HIV / AIDS- CTRPN ) IL Department of Public Health (CTRPN- HIV Prevention Counseling ) AIDS Foundation of Chicago (CTRPN Certified Ryan White Case Manger)
AIDS FOUNDATION OF CHICAGO - 32 hours ( Ethics and Professionalism in HIV / AIDS Case Management and Benfits and Entitlements for People Living with HIV ) Basic Behavioral Science Skills Building 3 hours - Human Sexuality Workshop Adapted Motivational Interviewing CaseManagement Skills Enchancement Integrated Case Management Prevention Case Management Clinical Case Management Traditional Case Management Community Health Outreach (ROEM) Community &Street Outreach Strategies Protective Physical Intervention Sexually Transmitted Diseases OraSure method of HIV antibody Testing
