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customer service quality assurance resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Telecommunication skills
  • Strong problem solving ability
  • Order processing
  • Meticulous attention to detail
  • Excellent communication skills
Work Experience
10/2006 to 05/2013
Customer Service/Quality Assurance Omni Hotels Indianapolis, IN,

Answering customer calls in a fast paced call center environment. Entering customer orders. Tracking and managing customer accounts. Managing customer complaints. Building relationships with customers. Training of new Customer Service/Quality Assurance Reps.



08/1996 to 03/2006
Call Center/Mail Services ComEd City, STATE,

Answering customer calls in a fast paced call center environment. Responded to customer billing inquiries, made credit decisions, initiated service orders, responded to emergency calls, and other miscellaneous inquiries. Prior to being in the Call Center, worked in Mail Services.

09/1985 to 08/1997
Retail Sales Clerk Toys "R" Us City, STATE,

Experience in keeping daily inventory of high dollar merchandise and when the merchandise levels were low ordering more merchandise. Experience with unloading merchandise shipments and checking them against the shipping manifest. Worked cash register, customer service desk, merchandising shelves, and training new employees.

Education and Training
Expected in 1985
:
John F. Kennedy High School - Chicago, IL
GPA:

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Resume Overview

School Attended

  • John F. Kennedy High School

Job Titles Held:

  • Customer Service/Quality Assurance
  • Call Center/Mail Services
  • Retail Sales Clerk

Degrees

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