Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Answering customer calls in a fast paced call center environment. Entering customer orders. Tracking and managing customer accounts. Managing customer complaints. Building relationships with customers. Training of new Customer Service/Quality Assurance Reps.
Answering customer calls in a fast paced call center environment. Responded to customer billing inquiries, made credit decisions, initiated service orders, responded to emergency calls, and other miscellaneous inquiries. Prior to being in the Call Center, worked in Mail Services.
Experience in keeping daily inventory of high dollar merchandise and when the merchandise levels were low ordering more merchandise. Experience with unloading merchandise shipments and checking them against the shipping manifest. Worked cash register, customer service desk, merchandising shelves, and training new employees.
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