Reliable administrative assistant driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.
Skills
Documentation and reporting
Inbound Customer Service
Professional telephone demeanor
Event coordination
Microsoft Office
Scheduling and calendar management
Invoicing and billing
Dedicated team player
Database entry
Customer relations
Office equipment maintenance
Experience
05/2020 to 03/2021
Customer Service ProfessionalPrudential – New York, NY,
Assisted call-in customers with questions and orders.
Answered cases (generated by calls, emails and faxes) each day, addressing customer inquiries, solving problems and providing information for services offered.
Maintained accurate and current customer account data through digital information updates.
Developed client rapport by processing requests and resolving financial discrepancies.
Explained charges, fees, terms of sales and service agreements to customers.
Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
Logged call information and solutions provided into Salesforce database.
Coordinated responses to online customer communication and researched complex issues.
Entered customer data into company databases, including demographics and preferences.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
11/2016 to 04/2020
Operations Service Desk SpecialistIron Mountain – City, STATE,
Answered cases (generated by calls, emails and faxes) each day, addressing customer inquiries, solving problems and providing information for services offered.
Maintained accurate and current customer account data through digital information updates.
Developed client rapport by processing requests and resolving financial discrepancies.
Explained charges, fees, terms of sales and service agreements to customers.
Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
Logged call information and solutions provided into Salesforce database.
Coordinated responses to online customer communication and researched complex issues.
Entered customer data into company databases, including demographics and preferences.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
06/2004 to 11/2016
Billing Specialist/Business Support SpecialistIron Mountain – City, STATE,
Identified, researched and resolved billing variances to maintain system accuracy and currency for acquired accounts.
Generated and submitted invoices based upon established accounts receivable schedules and terms for acquired accounts.
Contacted clients with past due acquired accounts to clarify what was needed in order for payment to be made.
Kept clients’ files accurate and up-to-date to expedite payment processing.
Generated financial statements and reports detailing accounts receivable status for acquired accounts.
Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals for acquired accounts.
Generated accounts payable reports for management review to aid in financial and business decision making for acquired accounts.
Assisted the corporate teams with converting acquired accounts.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Supported transportation and operations teams with supply and uniform needs.
Generated reports and supported the transportation teams for Department of Transportation compliance.
Created access badges and maintained access in database system.
Welcomed office visitors warmly, and alerted staff to arrivals of scheduled appointments.
Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
Prepared packages for shipment, pickup, and courier service for prompt delivery.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
04/2003 to 06/2004
Contracts Administration AssistantHays IMS/Iron Mountain/Burnett Staffing Specialist – City, STATE,
Maintained digital and non-digital filing systems of clients' information for record management and billing.
Performed general office duties, including answering multi-line phone system, routing calls, and delivering messages to staff.
Welcomed office visitors warmly, and alerted staff to arrivals of scheduled appointments.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education and Training
Expected in
Bachelor’s of Arts: Journalism: University Of Houston - , GPA:
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