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Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Reliable administrative assistant driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues.

Skills
  • Documentation and reporting
  • Inbound Customer Service
  • Professional telephone demeanor
  • Event coordination
  • Microsoft Office
  • Scheduling and calendar management
  • Invoicing and billing
  • Dedicated team player
  • Database entry
  • Customer relations
  • Office equipment maintenance
Experience
05/2020 to 03/2021
Customer Service Professional Prudential New York, NY,
  • Assisted call-in customers with questions and orders.
  • Answered cases (generated by calls, emails and faxes) each day, addressing customer inquiries, solving problems and providing information for services offered.
  • Maintained accurate and current customer account data through digital information updates.
  • Developed client rapport by processing requests and resolving financial discrepancies.
  • Explained charges, fees, terms of sales and service agreements to customers.
  • Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
  • Logged call information and solutions provided into Salesforce database.
  • Coordinated responses to online customer communication and researched complex issues.
  • Entered customer data into company databases, including demographics and preferences.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
11/2016 to 04/2020
Operations Service Desk Specialist Iron Mountain City, STATE,
  • Answered cases (generated by calls, emails and faxes) each day, addressing customer inquiries, solving problems and providing information for services offered.
  • Maintained accurate and current customer account data through digital information updates.
  • Developed client rapport by processing requests and resolving financial discrepancies.
  • Explained charges, fees, terms of sales and service agreements to customers.
  • Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
  • Logged call information and solutions provided into Salesforce database.
  • Coordinated responses to online customer communication and researched complex issues.
  • Entered customer data into company databases, including demographics and preferences.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
06/2004 to 11/2016
Billing Specialist/Business Support Specialist Iron Mountain City, STATE,
  • Identified, researched and resolved billing variances to maintain system accuracy and currency for acquired accounts.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms for acquired accounts.
  • Contacted clients with past due acquired accounts to clarify what was needed in order for payment to be made.
  • Kept clients’ files accurate and up-to-date to expedite payment processing.
  • Generated financial statements and reports detailing accounts receivable status for acquired accounts.
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals for acquired accounts.
  • Generated accounts payable reports for management review to aid in financial and business decision making for acquired accounts.
  • Assisted the corporate teams with converting acquired accounts.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Supported transportation and operations teams with supply and uniform needs.
  • Generated reports and supported the transportation teams for Department of Transportation compliance.
  • Created access badges and maintained access in database system.
  • Welcomed office visitors warmly, and alerted staff to arrivals of scheduled appointments.
  • Monitored premises, screened visitors, updated logs, and issued passes to maintain security.
  • Prepared packages for shipment, pickup, and courier service for prompt delivery.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
04/2003 to 06/2004
Contracts Administration Assistant Hays IMS/Iron Mountain/Burnett Staffing Specialist City, STATE,
  • Maintained digital and non-digital filing systems of clients' information for record management and billing.
  • Performed general office duties, including answering multi-line phone system, routing calls, and delivering messages to staff.
  • Welcomed office visitors warmly, and alerted staff to arrivals of scheduled appointments.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
Education and Training
Expected in
Bachelor’s of Arts: Journalism:
University Of Houston - ,
GPA:

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Resume Overview

School Attended

  • University Of Houston

Job Titles Held:

  • Customer Service Professional
  • Operations Service Desk Specialist
  • Billing Specialist/Business Support Specialist
  • Contracts Administration Assistant

Degrees

  • Bachelor’s of Arts: Journalism

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