customer service professional resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Career Overview
Seeking a position utilizing supervisory experience and strong organizational and typing skills. Expertise in invoice and payment transactions with cash handling expertise.
Core Strengths
  • Typing Speed: 75 Words Per Minute
  • Apple or Macintosh Computers
  • EMail Software (Outlook, Thunderbird, etc)
  • Graphics or Drawing Software (Photoshop, etc)
  • Internet Browser (Internet Explorer, Firefox, etc)
  • Peripheral Devices (Scanners, Printers, etc)
  • Personal Computers
  • Presentation Software (PowerPoint, Flash, etc)
  • Spreadsheet Software (Calc, Excel, etc)
  • Word Processing Software (Word, WordPerfect, etc)
  • Language Skills
  • English
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Assistance Database Maintenance
  • Managed call flow with up to Ten calls in queue per minute. Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Work Experience
11/2015 to Current
Customer Service Professional Veritiv Commerce, CA,
Established and maintained effective communication system. Identified and drove creative solutions for problems. Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices. Handled telephone inquiries. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Assisted with the development of the call center's operations, quality and training processes. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Properly directed inbound calls in phone queues to improve call flow.
04/2014 to 07/2015
Lead Teller University Federal Credit Union West Valley City, UT,
Motivated and supervised employees in a secured environment. Followed all policies and procedures involving securely opening and closing the branch. Met quarterly sales goal requirements and completed operations for minding the store. Large cash handling and great cash balancing abilities.
08/2007 to 01/2014
Store Shift Lead Murphy Usa, Inc. Englewood, FL,
Created strategies to develop and expand sales of services to existing customers resulting in an increase of annual sales. Supervised all employees on my shift in accordance with company policies and government regulations. Maintained daily cash and sales reports. Organized, stocked and maintained inventory. Coordinated daily cash reconciliation at a high volume location. Supervised vender receipts and statements. Answered front end and pharmacy telephone inquiries. Provided friendly and professional customer interactions and resolved discrepancies
03/2008 to 10/2009
Assistant Manager Smart Pawn & Jewelry Acworth, GA,
Promptly opened and closed store. Executed customer transactions, returns and deposits at end of day. Organized, stocked and maintained the merchandise displays and inventory. Pulled daily reports and consistently met required goals. Maintained friendly and professional customer interactions.
Educational Background
Expected in
2 years college, technical or vocational school: Humanities Gender and Women's Studies
Fort Lewis College - Durango, Colorado
Humanities Gender and Women's Studies
Expected in
High School Diploma:
Del Norte High School - Del Norte, Colorado
10-key, Photoshop, Apple, cash handling, closing, data entry, EMail, English, Flash, government regulations, Drawing, Graphics, Internet Explorer, inventory, team builder, Macintosh Computers, math, Excel, Outlook, PowerPoint, Word, policies, Printers, sales, sales reports, Scanners, Spreadsheet, telephone, Typing Speed, Word Processing, WordPerfect
Additional Information
  • Driver's License Class C - Standard Driver's License

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Resume Overview

School Attended

  • Fort Lewis College
  • Del Norte High School

Job Titles Held:

  • Customer Service Professional
  • Lead Teller
  • Store Shift Lead
  • Assistant Manager


  • 2 years college, technical or vocational school
  • High School Diploma

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