Customer Service Professional Resume Example

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Properly routed agreements, contracts and invoices through the signature process.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Updated confidential employee banking information with accuracy and speed.Handled cash and deposits using the proper accounting procedures and documentation.Increased efficiency and alleviated work loads by creating a new Excel financial recording system.Entered weekly sales and customer count sheets for review by management.Reconciled all bank and credit card accounts from [year] to [year].Processed journal entries, online transfers and payments.Researched and resolved collections and billing disputes with tact and efficiency.Computed, recorded, and proofread data, records and reports.Calculated, prepared, and issued bills, invoices and account statements according to established procedures.Reconciled and reported discrepancies found in records.Communicated with customers, employees and other individuals to answer questions and explain information.[Number] years of office experience.Handled telephone inquiries.Manipulated data using pivot tables, pivot charts and macros.Cold and warm called [Number] new and existing accounts per day.Managed budget forecasting, goal setting and performance reporting for all accounts.Contacted new and existing customers to discuss how specific products could meet their needs.Answered customer questions regarding products, prices and availability.Maintained up-to-date knowledge of industry, target accounts and competitive landscape.Reviewed and approved billing invoices and expense reports.Organized weekly sales reports for the sales department to track product success.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Accurately logged all daily shipping and receiving orders.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Verified that information in the computer system was up-to-date and accurate.Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.Identified and resolved system and account issues.Thoroughly investigated past due invoices and minimized number of unpaid accounts.Carefully reviewed medical records for accuracy and completion as required by insurance companies.Maintained composure and patience in face of difficult customer situations.Support customers with online billing and account issues.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Referred difficult issues to upper management while maintaining positive rapport with customer.Displayed courtesy and strong interpersonal skills with all customer interactions.Built and maintained successful relationships with service providers, dealers and consumers.Informed customers about issue resolution progress.Provided thorough support and problem resolution for customers.[Number] years of experience in Internet services.Provided professional customer service consultations on [Describe subject].Provided real-time support to everyday users of [Name of Product or Service].Developed and maintained positive customer relationships.Responded to customer service emails in a timely and effective manner.Reported important problems to management.Handled a large volume of phone calls, chat and emails.Diligently followed up with customers about existing orders.Maintained a calm, professional demeanor when faced with high demand, high volume workloads.