customer service professional resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Dedicated, focused bilingual professional with over 21 year experience in the health care industry. Who excels at prioritizing , completing multiple tasks simultaneously and following through to achieve project goals. Ability to perform in a fast paced environment and works well under pressure.
Highlights
Microsoft word Excel PowerPoint
NexGen CareConnet E-Connet
MVP Epaces OmniPro
Excel spreadsheets
Microsoft Office proficiency
Medical terminology Insurance eligibility verifications
Dedicated team player
Professional and mature
Education
Josh Loften High SchoolRochester, NYExpected in 1992 ā āHigh School Diploma: - GPA:
, Expected in ā āDiploma: - GPA:
Accomplishments
Customer Interface
Greeted patients upon entrance and handled all self pay and high balance registrations
Assisted patients over the phone regarding the cost of treatment and groups, copay responsibilities, financial assistance, resources and referrals.
Experience
Winebow - Customer Service Professional Chapel Hill, NC, 10/2010 - 03/2015
Greeted and Checked in and scheduled appointment for Tax payers, conducted front desk in a professional manner, copied necessary paper work when requested by Tax Professional, maintained and organized all confidential files, sent documents via fax to IRS as needed, learned to adapt to new system: Documents, news and applications (DNA), answered multi phone lines, ordered office supplies, closed and prepared all end of day for deposits, dropped
Trihealth, Inc. - Access Associate Milford, OH, 10/2013 - 10/2014
Accounted for registering patients with appointments, obtained demographics to updated patient files with accurate information, verified insurance for eligibility for date of service, collected copays and processed payments in billing system, adapted to duty changes every week, professionally answered multi phone lines of over 300 calls, assessed all calls before directing to the proper individuals or departments, ordered bus passes for patients
Interviewed every patient with no insurance before appointment to assure copay or payment for service, Registered patients that has completed or complied with financial agreements, received referrals from Mental Health and Drug Court to assist client with financial assistance, offered financial assistance from a charity program through Unity Health System for clients who work or have some sort of income, referred patient with no insurance to a Medicaid liaison or facilitator enroller to obtain medical insurance, obtain financial application with all documents and forward to billing department for approval in a timely manner, discussed treatment and group cost to patients for payment, maintained all group rosters and verified all insurance for over 1000 patient in group each month with high demand, monitored all of self- pay patient on a spreadsheet to assure accurate payments, attended monthly staff and revenue meetings monthly, highly devoted to be access able to all departments, crossed trained to schedule Mental Health and Chemical Dependence appointment in a highly confidential office, ran all Medicaid and copay reports to verify and meet with client to assure payment
Ace Hardware - Health Record Technician Eagan, MN, 10/XXX0 - XXX1
Obtained all medical or outside agencies consent/release forms to obtain any patients medical records information, accounted for and accurately reviewed all releases were completed and signed correctly before releasing any information, tracked all medical record to assure updates and accuracy, pulled charts and separated all documents that were only requested for release, copied notes, labs and any correspondence in chart for release, safety conscious for patients confidentiality, mailed out records and stamped envelope with a confidential stamp, reassembled chart for filing in a numerical order, answered phone in a profession manner
Department Of Veterans Affairs - Office Support Secaucus, NJ, 05/XXX0 - 07/XXX0
Contracted to perform clerical duties in different office settings, responsible for answering multi phone lines or switchboard and directed to appropriate source, obtain messages and handed to the authorized person, instructed to file paper work in files either alpha or numerical order, greeted customers, vendors and other outside agencies in a respectful manner, organized file for accurate retrieval, posted payment on ledgers, faxed, scanned or mailed any documentation that needed to be sent to outside source, typed correspondence when requested
Rochester General Hospital - Lead File Clerk City, STATE, 01/1994 - 10/1997
Pulled chart for appointments the previous day or when requested, checked chart for all current notes, labs, pathology or correspondence, responded to any doctor request in a timely manner, filed all lose paperwork in chart for accurate view, assembled all new patient charts for creditability and accuracy, obtained records from hospital for women who delivered their babies, answered phones in a professional manner, organized filing system to eliminate time, cross trained to work secretarial desk, checked in and checked out patient,
Skills
Documented all patient in the billing system to keep accurate information
Computer Proficiency in using different software Cerner, FMS billing system, Care Connect, NexGen, Epic, Microsoft word, Microsoft excel
Insurance Programs, Bluecross Blue shield, Monroe plan, Epaces/Emevs for medicaid, Commercial Insurance web sites
Creative Problem Solving with all billing situation and copay collections
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