LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • CUSTOMER SERVICE PROFESSIONAL
Please provide a type of job or location to search!
SEARCH

CUSTOMER SERVICE PROFESSIONAL Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
AJ
CUSTOMER SERVICE PROFESSIONAL
Summary

Customer-oriented, strategic-thinking sales professional and Customer Service PROFESSIONAL with over 20 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing AND meeting customer needs to deliver solutions.

Skills
  • Relationship selling
  • On-site product demonstrations
  • Post-sales support
  • Marketing familiarity
  • Microsoft Excel proficiency
  • Microsoft Word
  • Time management ability
  • Problem solving
  • Excellent phone etiquette
  • Exceptional Customer service skills
Experience
CUSTOMER SERVICE PROFESSIONAL / Xcel Energy Inc. - Amarillo, TX01/2004 - 01/2006
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Upheld privacy and security requirements established by company
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Set up and activated customer accounts and took payments
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Answered 100+ daily phone calls to resolve customer issues efficiently.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Prepared, completed and processed customer account forms and database changes.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Consulted with customers regarding metered reads and addressing billing concerns.
RECEPTIONIST Manager, File Clerk, Customers Sevice / GENE MESSER FORD, MAZDA,LINCOLN MERCURY - Amarillo, TX04/2001 - 02/2003
  • Supported clerical needs of more than 30sales agents s, including taking messages, scanning documents and routing business correspondence.

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

I was responsible for taking messages for sales agents. ALSO was the manager of the receptionist desk I did cashier for parts and service and also customer service and fIling Clerk and helped out with accounts payable and receivable.

  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Operated various types of office equipment, including copy machines and 16 line phone systems and trained other team members on proper usage.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Processed and routed incoming mail.
Sales Representative and Customer Service Agent / AT&T - Amarillo, TX01/2006 - 04/2008
  • Introduced customers to new offerings and updated accounts.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Educated customers on suitable products and services depending on age, needs and inventories to increased sales.
  • Was responsible for all cash night deposits
  • Checked inventory daily
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Built positive and productive customer connections to drive consistent sales.
  • Delivered products to customers in timely manner.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Attended training to learn question-based selling techniques.
  • Oversaw confidential document flow, including managing sales contracts and submitting orders for accurate processing.
  • Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Established new customer accounts.
  • Prepared and processed contracts and order forms for new and existing customers.
Customer Service Representative / Anderson Merchandisers - Amarillo, TX01/2009 - 05/2010
  • Employees Cultivated impactful relationships with vendors and in store floor employees and drove business development by delivering product knowledge of Release dates of books and music
  • Worked closely with companies such as Disney to promote new Books ,Movies, ect
  • Documented Floor Employees and with Vendors such as Walmart to track requests, problems and solutions.
  • Worked with managers to develop service improvement initiatives.
  • Tracked shipments of displays and products and promotion items
  • Had meetings with Walt Disney Repersentives to insure correct product and promotion as nd release dates
Education and Training
Amarillo College - Amarillo, TXSome College (No Degree): Basics
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Xcel Energy Inc.
  • GENE MESSER FORD, MAZDA,LINCOLN MERCURY
  • AT&T
  • Anderson Merchandisers

School Attended

  • Amarillo College

Job Titles Held:

  • CUSTOMER SERVICE PROFESSIONAL
  • RECEPTIONIST Manager, File Clerk, Customers Sevice
  • Sales Representative and Customer Service Agent
  • Customer Service Representative

Degrees

  • Amarillo College - Amarillo, TX Some College (No Degree) : Basics

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Professional-resume-sample

Customer Service Professional

Arise Virtual Solutions

Desoto, Texas

Customer-Service-Professional-resume-sample

Customer Service Professional

Saalfeld Redistribution

Amelia, Ohio

Customer-Service-Professional-resume-sample

Customer Service Professional

H&R Block

Grand Prairie, Texas

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.