CUSTOMER SERVICE PROFESSIONAL Resume Example

• Supported clerical needs of more than 30sales agents s, including taking messages, scanning documents and routing business correspondence.

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

I was responsible for taking messages for sales agents. ALSO was the manager of the receptionist desk I did cashier for parts and service and also customer service and fIling Clerk and helped out with accounts payable and receivable.

• Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
• Kept reception area clean and organized to offer positive first impression to every visitor.
• Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
• Operated various types of office equipment, including copy machines and 16 line phone systems and trained other team members on proper usage.
• Scanned and filed forms, reports, correspondence and receipts.
• Processed and routed incoming mail.

• Introduced customers to new offerings and updated accounts.
• Provided customers with recommendations to promote brand effectiveness and product benefits.
• Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
• Assisted customers during selection process and helped choose perfect products to meet individual needs.
• Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
• Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
• Followed up after sales to assess satisfaction and identify ongoing requirements.
• Educated customers on suitable products and services depending on age, needs and inventories to increased sales.
• Was responsible for all cash night deposits
• Checked inventory daily
• Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
• Built positive and productive customer connections to drive consistent sales.
• Delivered products to customers in timely manner.
• Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
• Attended training to learn question-based selling techniques.
• Oversaw confidential document flow, including managing sales contracts and submitting orders for accurate processing.
• Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
• Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
• Established new customer accounts.
• Prepared and processed contracts and order forms for new and existing customers.

• Employees Cultivated impactful relationships with vendors and in store floor employees and drove business development by delivering product knowledge of Release dates of books and music
• Worked closely with companies such as Disney to promote new Books ,Movies, ect
• Documented Floor Employees and with Vendors such as Walmart to track requests, problems and solutions.
• Worked with managers to develop service improvement initiatives.
• Tracked shipments of displays and products and promotion items
• Had meetings with Walt Disney Repersentives to insure correct product and promotion as nd release dates