Committed and passionate customer service and sales producer with 6+ years of experience. Strong customer service relationship builder based on service, support and follow through. Motivated to excel in uncovering customers needs and providing solutions. Committed to increasing revenue and growing bottom- line profitability. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success.
Established and fostered a relationship with customer by asking questions about themselves and learning about their needs.
Maximize growth and client retention through superior customer service.
Develop accounts and cross sell available products and services
Network and develop leads.
Provided claim assistance.
Conduct presentation of products to match customers needs.
Met with customers over the phone or in person to go over yearly review
Retain customers by maintaining solid relationships.
Make prospecting calls to identify business or personal needs and propose products and services.
Prepared quotes according to customer/clients needs and went over quotation with customer.
Emailed important, relevant information regarding quotes to potential and existing customers.
Built strong relationships with clients by following up on current insurance plan and suggesting new products if applicable.
Customer Service/Producer, 11/2017 - 08/2018 AAA – City, STATE,
Actively listen to needs of customers to identify best product for their current needs.
Develop and maintain relationships with all prospective clients.
Monitor and resolve all client issues and manage all claims and its authenticity.
Manage communication for brand portfolio and manage all activities to achieve all production objectives.
Manage and obtain referrals from various and existing clients.
Able to prepare quote proficiently while on the phone with client, putting in their information and going over it with them, answering any questions.
Show Room Manager/Sales & Design, 04/2014 - 09/2017 New Life Office – City, STATE,
Developed and nurtured lasting relationships with clients through dedicated assistance and issue resolutions in a timely manner.
Provided prompt, courteous service to every individual entering showroom or when answering a call.
Actively listen to each clients to determine their needs before making suggestions.
Cultivated relationships with clients and maximized business opportunities providing over the phone consultations, in person or in store.
Followed up with current clients to make sure they were ready and on schedule for delivery and install date.
Collaborate with owner, manufacturing and delivery department in ensuring correct chosen product and timely delivery and install.
Maintained proper sales floor display and lay out of furniture.
Retained 90% of clients.
Went to clients office or home to collaborate with them regarding their project, ideas of office furniture, measured space and produced a drawing from Visio of their space and chosen furniture and produced a quote which was sent over to client.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Researched issues to obtain appropriate answers to customer inquiries.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Increased sales 40% by offering advice on purchases and promoting additional products.
Customer Service, 09/2013 - 04/2014 General Dynamics – City, STATE,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Entered customer interaction details in CRM to track requests, document problems and record solutions offered.
Maintained high level of professionalism, patience and efficiency to minimize customers frustration.
Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
Applied analytical and problem-solving skills to troubleshoot health insurance questions and issues.
Used consultative approach to understand customer needs and recommend relevant offerings.
Helped customers by approaching conversations with positive attitude and offering suggestions according to their current needs.
Responded to customer requests for products, services and company information.
Education
: Business Management, Expected in - Weber State - Ogden, GPA:
Business Courses Included: Accounting, Organizational Behavior, Communication, Strategic Sales and Time Management.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
