customer service pro resume example with 2+ years of experience
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Superior computer skills and telephone etiquette.
- High customer service standards
- Service solutions expert
- Negotiation competency
- Proficient with Microsoft Office Suite
- Strong problem solving ability
- Troubleshooting skills
- Staff training
- Supervision and training
- Focused on customer satisfaction
- Skilled multi-tasker
- Scheduling
- Became a Starbucks Manager
- Became a Customer Pro in 2013
- Was employee of the month several times
- Exceeded the target for sales on Accessories
Healdsburg, CA, 06/2007 -
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Made reasonable procedure exceptions to accommodate unusual Addressed customer service inquiries in a timely and accurate fashion.
- Built customer loyalty by placing follow-up calls for customers who reported product issues
Newark, CA, 07/2006 - 06/2007
- Successfully managed the activities of 12 team members.Developed, implemented and monitored programs to maximize customer satisfaction.
- Developed, implemented and monitored programs to maximize customer satisfaction.Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Interviewed, hired and trained new quality customer service representatives.
- Provided detailed monthly departmental reports and updates to senior management.
- Addressed negative customer feedback immediately.
- Provided a high level of product and leadership support to representatives and clients.
- Effectively communicated with team members to maintain clearly defined expectations.Effectively managed departmental expenses to stay within allocated budget.
- Created a weekly schedule for the employees
City, STATE, 03/2005 - 07/2006
- Money Orders, Western Union
- Dry Cleaning
- Training for Western Union/Dry Cleaning
- Created a great friendly shopping experience
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Resume Overview
School Attended
- Chaffee College
Job Titles Held:
- Customer Service Pro
- Starbucks Manager
- Customer Service
Degrees
- In Progress
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