Customer Service Physician Billing Specialist resume example

Managed patient accounts, enrollments into patient support program in order to obtain benefits. High-volume call center environment. Communication with patients, insurance companies, providers and prescribers to coordinate reimbursement and access solution. Reviewing and interpreting pharmacy transactions. Completing casework in a timely manner with consistent follow-up as the accountable case manager. Assist with holding team meeting discussing goals and matrix of the team and department. Working as a case manager specialty pharmacy in order maintain data and updates dealing with the support projects of the department.

• Educated patients and families on treatments, procedures, medications, continuing care and community resources.
• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Created agendas and communication materials for team meetings.

Assisting drivers with route directions in real time remotely checking them in for schedules, and device related package issues. Provided technical assistance for driver apps that are used for route and checking in drivers for work. Responding to customer logistics emails within a timed environment, following up customers a necessary. Leading team meeting when the manager is not available to do so. Adherence guidelines meeting on a weekly and month quarter, high call volume. Worked overflow calls and emails for customer service as needed.

• Relayed information between drivers and recipients, including ETA and potential delays.
• Coordinated with freight forwarders to expedite international shipments.
• Worked with vendors to obtain optimal prices and delivery schedules.
• Obtained and coordinated materials required to meet contract objectives.

Managing incoming calls or incoming post services claims work. Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient. Obtains intake demographic information from caller. Strong project management skills to implement various programs within the job scope.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Served as liaison between certain departments to implement new improvement plans and changes.
• Supported asset transfers, lender and equity requests, and audit inquiries.
• Identified operational and performance issues and worked with managers to resolve concerns.
• Completed various reports and analyzed each report to decide where improvements could be made.