Customer Service representative with management experience and exceptional people skills. Versed in troubleshooting and ensuring client satisfaction.With more than 10 years of experience in planning, developing and implementing customer retention and satisfaction. Desires a challenging role as a Technical Customer Service Representative.
Charleston, SC United States 10/2010 - Present Salary: 45,000.00 USD Per Year Hours per week: 40 Pay Plan: GS Grade: 7 Customer Service/Pharmacy Technician (This is a federal job) Duties, Accomplishments and Related Skills: Works as a customer service technician for the pharmacy to ensure that each patient has been properly directed to the pharmacy so that their needs are met in a timely manner. Ability to notarize important documents (Notary Public). Acts as a liaison and advocate for the patients when calling the physician to clarify patient's visit to the pharmacy for medications and appointment times Listens to the each patient's complaints with an attempt to resolve all issues before the patient leaves the facility. Assist patients and their families in understanding their medications and physician visits before leaving the Medical Center by using the Vista and CPRS. Use Microsoft Excel and PowerPoint slides to track and trend common problems that have been presented to Pharmacy Customer Service Department to use as tools for staff development and training in ways to improve communication/ customer service to all patients and family members. Present a PowerPoint presentation of all material that has been documented at monthly staff meetings for staff development in ways to improve customer service. As customer service, give constant in-service, charts that track and trend common issues that patients and families have with work area to the staff to provide ways to improve customer service in Pharmacy area. Biweekly meetings with Chief of Pharmacy services and Pharmacy Supervisor to report any and all issues that have been presented and a work as a team to resolve issues immediately for better customer service for Pharmacy service. Work as a team with coworkers to gather data on a daily basis, then compute the data to provide learning tools for department for a presentation forstatistical facts of common issues and resolutions to better serve the veterans.
Summerville, SC United States 09/2000 - 10/2010 Salary: 35,000.00 USD Per Year Hours per week: 40 Patient Representative/Patient Access Duties, Accomplishments and Related Skills: Strong customer service skills. Notary Public- ability to notarized important document for Director of Emergency Room and Patient Counselors for the admittance of patients. Made sure that when each patient presented to the Emergency Room was registered in a timely manner.Made sure that all the patients knew that the Patient Representative was there to serve their needs during their stay or visit at the faciltiy. Escorted each patient, through each step of their hospital experience to ensure patient satisfactory.Called patients after their visit to see if there were any compliments or complaints about their visit. Received grievances made by patients about their experiences with an attempt to provide a solution before their departure. Made sure that each registrar was courteous to each patient, understanding their needs and made sure that they were respected throughout their visit to the Emergency Room. Explained entitlements to patients that did not understand their rights as a patient at the Medical Center. Contacted patients after their visit to make sure that they have had a good experience at the Medical Center. Developed training materials for the ER staff that could improve the customer service of the registrars and the ER staff that could provide better interaction and verbiage for patients and families. Made charts and diagrams showing the improvement and areas needing improvement for patients experience in the Emergency Room. Presented PowerPoint slides at orientation and periodically throughout the year to explain the expectations of staffers to ensure that they practice good customer service habits for each patient. Called patients at home for follow-up of their hospital visit and documented all patient calls and intractions in Meditech. Scheduled and conducted staff meetings to discuss common issues that patients encountered when visiting the ER and provided resolutions for those issues to better the customer service in the department. Supervisor: Susan Milner (8438325140) Okay to contact this Supervisor: Yes
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