Customer Service Patient Services Representative resume example

• Provided office support to physicians and all clinical staff
• Summary of Billing Duties include: Responsible for collecting, posting and managing account payments, follow up with insurances, prepare and submits clean claims to various insurance companies either electronically or by paper, answers questions from patients, clerical staff and insurance companies, identified and resolved patient billing complaints, reviewed/prepared and sent patient statements, performed various collection actions including contacting patients by phone, corrected and resubmitted claims, processed and posted payments from insurance companies and patients and prepared daily deposit.
• Checked patient insurance, demographic and health history to keep information current
• Coordinated patient scheduling, check-in, check-out and payments for billing
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
• Helped patients complete necessary medical forms and documentation
• Managed multi-line phone system and pleasantly greeted patients
• Enhanced office productivity by handling high volume of callers per day
• Transcribed phone messages and relayed to appropriate personnel
• Maintained current and accurate medical records for patients
• Adhered to strict HIPAA guidelines to protect patient privacy
• Organized paperwork such as charts and reports for office and patient needs
• Responded to correspondence from insurance companies to verify patient's coverage

• Provided leadership, direction, administration, and coordination of all medical office activities of assigned physician office and maintained flow on day-to-day basis under e direction of Practice Manager
• Provided office support to physicians and all clinical staff
• Front office duties included but not limited to check in/out, patient registration, assisted patients with completion of necessary paperwork, scheduling appointments and surgical procedures, insurance verification via telephone/online, obtained authorizations and referrals, maintained medical records, billing and coding, data entry, collected/posted copay's, fees, and any outstanding balances
• Administrative duties included but not limited to answered multi-line phones in professional and courteous manner, managed correspondence (mail, relayed messages, greeted patients/ visitors), copying, filing, scanning, faxing, typing memos (patients, physician offices, attorneys)
• Clinical duties included but not limited to: Prepared patients for examination and surgical procedures
• Measured and recorded vital signs, height, and weight
• Also administered medications and injections, assisted with in-office procedures under direction of physician.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs

• Provided office support to physicians and all clinical staff
• Front office duties included but limited to check in/out, patient registration, assisted patients with completion of necessary paperwork, scheduling appointments and surgical procedures, insurance verification via telephone/online, obtained authorizations and referrals, maintained medical records, billing and coding, data entry, collected/posted copay's, fees, and any outstanding balances

Clinical duties included but not limited to: Prepared patients for examination and surgical procedures

• Also administered medications, assisted with injections, and performed basic x-ray techniques under direction of physician.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
• Performed clerical duties, such as word processing, data entry, answering phones and filing
• Documented vital signs and health history for patients in clinic and hospital environments
• Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
• Called and faxed pharmacies to submit prescriptions and refills
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
• Completed clinical procedures and gathered patient data for interpretation by physician
• Taught patients about medications, procedures and care plan instructions
• Assisted with routine checks and diagnostic testing by collecting and processing specimens
• Collected and documented patient medical information such as blood pressure and weight
• Obtained client medical history, medication information, symptoms and allergies
• Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms