Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
10/1997 to 04/2003
Customer Service/Order Entry Cheshire Direct – Cheshire, Ct
In-bound call center taking customer orders for Bloomingdale and Macy's catalog.
Processed returns from customers and handled customer service inquiry.
10/2003 to 05/2010
Customer Service Support Fosdick's Fulfillment – Wallingford, Ct
Fulfillment Center taking calls for multiple clients. Processing orders, returns, payments.and training.
10/2010 to 04/2017
Customer Service Support ClerkWholefoods Market – Cheshire, CT
Communicated with vendors regarding order availability, and delivery.
Answered product questions with up-to-date knowledge for stores.
Investigated and resolved store inquiries and complaints in a timely and empathetic manner.
Processing credits to stores for quality issues with product and returned inventory.
Processing daily orders to vendors and complete Purchase Orders for delivery to Distribution.
High School Diploma : Southington High School - southington, CT
General Study : Naugatuck Community College - Waterbury, CT