customer service office administrator inside sales account manager resume example with 19+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

Organized Sales Administrative Assistant offering excellent planning, problem-solving and communication skills. Supporting high-performance sales teams in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.

Talented [Job Title] and team leader offering [Number] years of success in [Type] environments. Strategic thinker with [Area of expertise] proficiency. Offers proven ability to build effective teams and [Task]. Committed to identifying and leveraging opportunities for growth. Certified in [Area of certification].

Upbeat, customer-focused Sales Associate with [Number] years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Responsible and friendly [Job Title] able to make customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Motivated business professional with strong sales, customer service and problem-solving abilities. Skilled at selling [Product or Service] and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise to new role with [Company] and make lasting positive impact on business operations.

  • Managerial finance
  • Revenue and sales projections
  • Customer relations experience
  • Sales forecasts and goals
  • Financial accounting
  • Customer service best practices
  • Marketing and sales experience
  • Accounting operations management
  • Customer service focus
  • Accounting proficiency
  • Marketing and sales specialist
  • Advanced accounting background
  • Accounts receivable professional
  • Exceptional customer service
  • Persuasive sales techniques
Customer Service/Office Administrator/Inside Sales Account Manager, 05/2016 to Current
Onpoint GroupOrlando, FL,
  • Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Learned [Task] and [Task] to support office needs.
  • Handled all delegated tasks, including [Task] and [Task].
  • Earned reputation for good attendance and hard work.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Delivered [Product or Service] to customer locations.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Customer Service Manager, 02/2014 to 01/2016
EmedMiami, FL,
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
  • Worked with [Job title] to enhance customer service procedures and policies, improving support structures company-wide and boosting customer satisfaction.
  • Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
  • Cross-trained staff members, resulting in [Number]% increase in customer satisfaction ratings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Supervised [Number] customer service calls per week to track support issues and improve operating procedures.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
  • Boosted traceability initiatives by managing client correspondence, tracking records and utilizing data communications.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Accouting/Operations Analyst, 02/2007 to 02/2014
Stamar PackagingCity, STATE,
  • Developed innovative financial controls system to optimize accounting processes.
  • Applied skills in [Program] to create data models and trend forecasts.
  • Researched, analyzed, and solved revenue management questions, including forecasting and inventory.
  • Coordinated and conducted special analytical studies and projects to improve programmatic operations.
  • Compiled and presented reports on findings to senior management teams.
  • Tracked project costs and status, reported on risks, and made recommendations on corrective actions.
Office Manager, 11/2001 to 09/2007
Joyce RecordsCity, STATE,
  • Mitigated regulatory risks by guaranteeing program requirements adhered to [Program]'s compliance standards.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Generated financial reports for management review.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Collaborated closely with [Job title] to effectively smooth and improve office operations.
  • Reduced financial discrepancies by accurately managing accounting documentation in [Brand] software while maintaining case costs and billing processes.
  • Proactively identified and solved complex problems that impact management and business direction
  • Cultivated community relations and worked with teams to optimize programs.
  • Streamlined operational efficiencies by providing timely computer diagnosis and repair.
  • Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Developed long-term budgets of to $[Amount] covering office supplies and equipment maintenance.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Instituted and built dynamic team of astute and successful administrative professionals which supported all corporate growth and productivity objectives.
Education and Training
Associate of Applied Science: Accounting And Business Management, Expected in 08/2003
College of DuPage - Glen Ellyn, IL
  • Completed professional development in [Subject]
  • Completed coursework in [Subject], [Subject] and [Subject]

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Resume Overview

School Attended

  • College of DuPage

Job Titles Held:

  • Customer Service/Office Administrator/Inside Sales Account Manager
  • Customer Service Manager
  • Accouting/Operations Analyst
  • Office Manager


  • Associate of Applied Science

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