Customer Service Managerj Resume Example

• Communicated with vendors regarding back order availability, future inventory and special orders.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Regularly exceeded daily sales and product add-on quotas.*
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Developed team communications and information for Childcare meetings.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Founded and managed hospitality business, growing international revenue from $10000 to $150,000 in first year and to within 4 years.
• Devised, deployed and monitored processeto boost long-term business success and increase profit levels [Number]%
• Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Established, optimized and enforced business policies to maintain consistency and high-quality standards across x9 ope. by implementing cost-saving initiatives that addressed long-standing problems.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Monitored social media and online sources for industry tren

Lead aid prepared dessert prepared Breakfast lunch and dinner for special diets. I put data in computer answer Dietary question about foods. Prepared Menus for special diets. Intervention with family. Members.Cooked Supervise a staff of 25. Scheduling Meeting for staff. keep costs down

• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
• Supported cooks in daily kitchen operations, including daily mise-en-place, assigned preparation projects and inventory activities.
• Coordinated effectively with service staff on timing of meal plating and delivery to guarantee freshness and adequate food temperature.
• Adhered to food safety regulations and culinary best practices in preparation of ingredients and meals.
• Cooked meals according to administrative policies, health code regulations and food service standards.
• Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
• Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
• Planned menus complying with established health guidelines and budget limitations.
• Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
• Updated daily logs, checked in deliveries and submitted weekly reports.
• Drove operational improvements which resulted in savings and improved profit margins.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Maintained excellent attendance record, consistently arriving to work on time.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.