Customer Service Manager resume example with 5 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
SALES REPRESENTATIVE | ACCOUNT EXECUTIVE BUSINESS DEVELOPMENT | TERRITORY MANAGEMENT | RELATIONSHIP BUILDING COMMITTED TO FORGING AND DEVELOPING LONG-TERM CLIENT RELATIONSHIPS RESULTING IN MEANINGFUL YEAR OVER YEAR ANNUAL SALES AND INCREASED REVENUE AND PROFITABILITY." Accomplished Sales Executive experienced in outselling the competition through fostering and nurturing long-lasting customer relationships and providing consultative sales. Proven expertise in consistently closing sales and penetrating new markets to ensure sustainable revenue growth. Solid background in leveraging existing networks to successfully close on new contracts. Consistently meets and exceeds sales goals ranking high and serving as a go-to person for effective sales strategy implementation. Forges strategic profitable relationships with prospective clients and business partners. Expert in consultative closing techniques and strategically overcoming objectives - solid negotiator. Generates sales while managing key client relationships, providing strategic direction to service key company accounts. Solid experience in growth initiatives, business intelligence/analytics and turning sales strategy into bottom-line results in customer loyalty and maximized profitability.
  • Business Software: SalesForce 2014, Deltek CostPoint 6.1, Microsoft Office (excel, word, outlook,
  • and access), Adobe Creative Suite, and Microsoft SharePoint
  • Technical Software: ArcSuite 10.X, ERDAS Imagine, and Google Earth
  • Jessica Claire | (555) 432-1000 | PAGE 2
  • Core Competencies
  • Territory and Market Growth
  • New Product Launch
  • Key Client Relations
  • Account Management
  • Team Building/Collaboration
  • Strategic Sales/Marketing
  • Full Cycle Sales
  • Effective Presentations
  • Overcoming Objections
  • Negotiation/Communication
  • Strategic Sales Planning
  • Competitive Intelligence
  • Market Penetration
  • Sales Consulting
CUSTOMER SERVICE MANAGER, 01/2012 to 01/2015
Hexcel CorpSalt Lake City Matrix, UT,
  • Foster and develop key client relationships to drive increased revenue and profitability.
  • Ensure delivery of the highest level of customer service to ensure 100% client retention and satisfaction.
  • Increase sales opportunities by making recommendations for add-ons and up-selling.
  • Leverage exemplary product knowledge to educate clients on added value.
  • Translate customer requirements into geospatial products and services to meet client needs.
  • Independently proposed and secured multi-million dollar contracts with Fortune 500 companies, increasing revenue by 225% within two years.
  • Serve as Project Manager for all DoD and commercial imagery projects as well as Commercial Product Manager for NaturalVue imagery and BaseVue Landcover; initiated BaseVue product update and marketing campaign.
  • Conceptualized and implemented strategic sales and product campaigns, delivering exemplary customer service.
  • Liaise between clients and technical staff throughout project lifecycle to ensure exceptional quality and provide customer technical support.
  • Regularly attend partner conferences and business meetings, managing company booth at industry tradeshows to promote solutions and generate new business.
  • Manage all purchasing and procurement activities for internal and external product purchases.
GIS TECHNICIAN, 01/2012 to 01/2012
Pike Electric CompanyWest Plains, MO,
  • Contracted through SAIC to collaborate on several GIS projects.
  • Utilized ArcGIS to edit and update previous databases.
  • Implemented an array of techniques to generate improved results.
  • Identified features to update with imagery according to project scope.
  • Completed peer QC checks of updated databases.
GEOSPATIAL ANALYST I, 01/2010 to 01/2012
  • Worked collaboratively on the GeoCover and Correlated Land Change projects.
  • Promoted to Delivery Manager on the Correlated Land Change Project.
  • Utilized multi-spectral imagery to produce 13-class land-cover classifications globally at 30M resolution.
  • Trained in and utilized ERDAS Imagine to apply advanced remote sensing methods including working with band combinations, contrast stretch, feature detection and spectral profiling; implemented models to manipulate imagery.
  • Leveraged office automation products including ERDAS Imagine to conduct image classification techniques including unsupervised / supervised classification and Classification and Regression.
  • Completed final QA/QC checks and oversaw final product to ensure ISO compliance.
  • Liaised between all project managers, task managers and various cross-functional teams.
  • Performed quality checks at various states of production to ensure the highest levels of quality.
Bachelor of Arts: Geography Geographic Information Sciences, Expected in
George Mason University - Fairfax, VA
Geography Geographic Information Sciences
Additional Information
  • DoD Top Secret Clearance
Account Management, Adobe Creative Suite, Competitive Intelligence, conferences, Consulting, contracts, client, clients, Client Relations, customer service, databases, Delivery, edit, features, functional, GIS, image, ISO, Team Building, managing, marketing, Market, meetings, access, excel, Microsoft Office, outlook, Microsoft SharePoint, word, Negotiation, office automation, ons, Presentations, procurement, Product Manager, purchasing, quality, QA, selling, Sales, Sales Planning, Strategic, technical support

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Resume Overview

School Attended

  • George Mason University

Job Titles Held:



  • Bachelor of Arts

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