customer service manager resume example

●      Manage a team of four sales professionals, handling over 400 accounts averaging $65M per month in business

●      Responsibilities include coaching and development

●      Work with team members, as well as other departments to create and implement sales strategies

●      Monitor the performance of each team member by conducting biweekly cadence calls, monthly touch base calls, and ride-a-longs

●      Use bimonthly team meetings to grow the team’s knowledge of products and services

●      Recruitment, hiring, and training of new employees, also implemented and created a New PBC training plan to be used by other managers

●      Transitioned team to Office 365 on iPad’s and mobile devices to create efficiencies and increase production

●      Completed a yearlong Sales Manager Bootcamp, which strengthened my management and coaching skills, included Situational Leadership Training

●      Managed a sales support team of five employees

●      Responsibilities included creation of sales budgets, sales analytics, and sales efficiencies

●      Responsible for implementing and maintaining CRM tool

●      Coordinated with Sales VP to help create and maintain world-class sales culture focusing on delivering results and driving team development.

●      Served as pivot point between sales function and other business departments.

●      Developed and implemented new processes and procedures to drive efficiency in sales operations department

●      Provided insight to team of Sales Managers on data analytics to drive better performance in sales team.

●      Coordinated all communication with corporate support teams and Kinray sales team inclusive of CRM changes, sales budget alterations, incentive plan changes, program enrollments, etc.

●      Created and coordinated training plans to align the sales team with company strategy and improve sales team performance

●      Direct point of contact for Sales VPs and Sales Team 

●      Calculation of annual sales budgets and payouts of Sales Incentive Plans. 

●      Responsible to provide and develop Sales Team reporting 

●      Organization and management of annual Retail Business Conference, dealing directly with customer base and sales team for registrations.

● Direct point of contact for Sales and Customer Service VPs

● Managed team expenses and reporting.

●      Outside Sales representative with 200+ accounts in 3 boroughs of NYC and Northern NJ

●      Increased HHC and Generic RX sales by providing customers with optimal products and services to meet their specific needs

●      Responsibilities also included welcoming of new accounts and ensuring proper contracts and pricing

●       Administrative duties within the office as well, maintaining account sales and ensuring little or no loss of profit

●      Responsibilities included initial contact with customers, assistance with product questions, item claims, technical issues, invoice and account management, as well as general administrative support and tele-marketing of products and services