Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable and dedicated office manager with extensive experience in office management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Successful office manager with over 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

  • Multi-line phone talent
  • Strategic sales knowledge
  • Recordkeeping strengths
  • Complaint resolution
  • Service standard compliance
  • Credit card processing
Work History
01/2018 to 04/2019
Customer Service/ Loyalty Care Representative Puc National Los Angeles, CA,
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended hotel accommodations to customers, thoroughly explaining details.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
04/2011 to 12/2017
Office Manager Glanbia Plc Stockholm, ME,
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Administered monthly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Performed billing, collection and reporting functions for office.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Completed weekly payroll for 50 + employees.
  • Compared vendor prices and negotiated for optimal savings.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Monitored and evaluated personnel performance to complete reviews, recommend advancement or address productivity concerns.
  • Coached new hires on company processes while managing 50+ employees to achieve maximum production.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Received, screened and routed incoming calls.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
01/2016 to 07/2017
Assistant Team Leader Good To Be Clean City, STATE,
  • Supervised 5 co-workers.
  • Covered shift shortages for all shifts to keep production schedule on time.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
  • Wiped down tabletops, chairs and condiment containers.
Expected in
No Degree: Psychology
Northern Oklahoma College - Enid, OK,
Expected in
No Degree: Business Administration And Management
Rose State College - Oklahoma City, OK
Expected in 12/2000
Talking Leaves Job Corps - Talequah, OK,

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School Attended

  • Northern Oklahoma College
  • Rose State College
  • Talking Leaves Job Corps

Job Titles Held:

  • Customer Service/ Loyalty Care Representative
  • Office Manager
  • Assistant Team Leader


  • No Degree
  • No Degree
  • GED

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