(555) 432-1000 - - resumesample@example.com - -
Knowledgeable and dedicated office manager with extensive experience in office management. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Successful office manager with over 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
|
|
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Met all customer call guidelines including service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Recommended hotel accommodations to customers, thoroughly explaining details.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Administered monthly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Performed billing, collection and reporting functions for office.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Completed weekly payroll for 50 + employees.
- Compared vendor prices and negotiated for optimal savings.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Monitored and evaluated personnel performance to complete reviews, recommend advancement or address productivity concerns.
- Coached new hires on company processes while managing 50+ employees to achieve maximum production.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Received, screened and routed incoming calls.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Supervised 5 co-workers.
- Covered shift shortages for all shifts to keep production schedule on time.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
- Wiped down tabletops, chairs and condiment containers.
Northern Oklahoma College - Enid, OK,
Rose State College - Oklahoma City, OK
Talking Leaves Job Corps - Talequah, OK,
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Formatting
- Length
- Measurable Results
- Personalization
- Strong Summary
- Target Job
- Typos
- Word Choice
Resume Overview
School Attended
- Northern Oklahoma College
- Rose State College
- Talking Leaves Job Corps
Job Titles Held:
- Customer Service/ Loyalty Care Representative
- Office Manager
- Assistant Team Leader
Degrees
- No Degree
- No Degree
- GED
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
