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Customer Service Liason Resume Example

Resume Score: 80%

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CUSTOMER SERVICE LIASON
Summary

Highly experienced office-skilled individual seeking entry level position with reputable organization. I possess strong customer service skills, enjoy working in a fast pace environment, as well as multi~tasking. I have come to learn and appreciate that when in a team setting, it is vital for each individual to contribute their part to see the task presented through to completion. I tend keep up the pace on daily tasks, however, I do like to arrive a few minutes before my shift begins, as to get situated and go over the prior day's tasks, should there be an unaddressed situation that still needs immediate attention. I like to think I am a great self-starter, whom once trained, and feels comfortable in a new roll, is content with little supervision should need be, and I also work great in a group setting. I enjoy learning a new skill set, and do my utmost in utilizing them. I like to get the big picture when learning new things, not just the " how" but the "why" as well, as I have come to learn that this can simplify even the most complex tasks, and I find it genuinely exciting when I catch onto something new. I have a penchant for correct grammar, and I'm also one that takes note of and appreciates correct spelling and punctuation. I like to think I have great people skills, I'm easy to get along with, and would be a valuable addition to your company. After I departed my last position in January of 2019, I learned of someone who needed forty five to fifty hours of supervision during the week after an accident, and it was an opportunity I could not pass up for both her as well as myself. The duration of this assignment has come to an end as of November 2019 and I really look forward to getting back into an office environment very soon.

Skills
  • Detail-oriented
  • Verifying orders
  • Time management
  • Problem-solving skills
  • Team leadership
  • Supporting pharmacy operations
  • Shipping coordination
  • Process improvement
  • Data entry
Experience
Customer Service Liason|Georgia-Pacific - West Chester, OH|08/2008 - 01/2019
  • Processed morning reports in order for the team to acknowledge customer issues and resolve their problems early and accordingly.
  • Processed purchase orders quickly and accurately, as well as informing team members of any issues or corrections that needed to be addressed in the "checking" process, in which I was to determine if work by others was correct before they were transmitted to production and out the door to shipping.
  • Collaborated with shipping and production to plan, develop and implement processes which worked the best for our customers as well as our shipping / production team.
  • Create daily HOTLIST at shift's end and distributed to shipping and receiving.
  • Developed and implemented tailored service plans to the needs of particular clients, as about 75% of our customers differed from one another in needs, such as shipping and in most cases their order placement itself.Developed and implemented tailored service plans to the needs of particular clients, as about 75% of our customers differed from one another in needs, such as shipping and in most cases their order placement itself.
  • Researched customer history to learn of current trends in both volume as well as monetarily to aid in customers receiving the best value possible.
Pharmacy Support|Merck Medco - Fairfield, OH|05/1998 - 07/2007
  • Accurately assisted pharmacists with mail order purchases using a computerized system, in which I keyed order information.
  • Aided mail room in opening and sorting customer correspondence if needed.
  • Communicated with doctors' offices and medical clinics regarding medication dosage, refills and patient information.
  • Accurately resolved dosage complications, including dangerous drug interactions to safeguard patient health in an industry in which inaccurate information could prove fatal, later serving as one of the leads in this department.
  • Ensured patient privacy by recording HIPPA paperwork and abiding by regulations.
  • Processed insurance claims and submitted orders for billing via computerized system.
Customer Service Representative|International Verification Services - Hamilton, OH|05/1995 - 08/1998
  • Acknowledged customer issues and resolved their problems quickly and efficiently.
  • Assisted clients in understanding their available options and helped them select the right service plans for their needs.
  • Collaborated with customers of Service Merchandise, Toys 'R' Us and various other retail chains with contractors in their area to set up appointments for items that required invasive assembly.
  • Sometimes acting as a stand in evening supervisor in which I intercepted escalated calls, created weekly schedules, and verified as well as signed off on employee hours, and arming security systems at shift's end.
  • Order entry, and creating daily shipping reports.
Education and Training
New Miami High School||Hamilton, OH|06/1995High School Diploma
Additional Information

I wanted to speak to my unemployment for the last year. After departing my last position in January 2019, I learned of someone that needed twenty-five to fifty hours supervision during the week, due to an accident. This was an excellent opportunity not just for myself, but her as well. The duration of this assignment has come to an end as of the end of november, 2019. I am really looking forward to begin a new position with the company as soon as would be permitted. I suppose it's not really a "gap", however, I wasn't on a "payroll" per say, but I wanted to mention it, as you can see in my work history, I've never really been fond of unemployment, or a lack of keeping busy.

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Resume Overview

Companies Worked For:

  • Georgia-Pacific
  • Merck Medco
  • International Verification Services

School Attended

  • New Miami High School

Job Titles Held:

  • Customer Service Liason
  • Pharmacy Support
  • Customer Service Representative

Degrees

  • High School Diploma

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