Customer Service Lead Resume Example Company Name

CUSTOMER SERVICE LEAD

Professional Summary

Multifaceted Customer Service Lead with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.

Skills

Customer Service Excellence
Problem Resolution
Team Oversight
Cash Handling
Staff Management

Product Knowledge
Quality Management
Customer Complaint Resolution
Training Material Updates

Work History

Customer Service Lead, 04/2020 to Current
Company Name – City, State

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Resolved customer service issues using company processes and policies and provided updates to customers.

Security Officer, 03/2017 to 03/2019
Company Name – City, State

Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Provided detailed reports of infractions to Halliburton Management.
Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
Monitored alarm systems to detect any unauthorized entries into protected areas.
Directed guests around building and answered accessibility questions.
Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
Responded quickly to incidents and assessed active situations for security concerns.
Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Line Cook/Wait Staff Member, 10/1996 to 10/2016
Company Name – City, State

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Observed all safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Increased sales from $[Number] to $[Number] by upselling [Product] to customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Served needs of more than [Number] customers in busy [Type] environment.
Checked identification to enforce age regulations for alcoholic beverages.
Greeted and maintained relationships with regular customers.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.

Education

GEDShepherd Hill Regional High School - City, State

Resume Overview

School Attended

Shepherd Hill Regional High School

Job Titles Held:

Customer Service Lead
Security Officer
Line Cook/Wait Staff Member

Degrees

Customer Service Lead Resume Example

Resume Score: 80%

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