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Customer Service/Kennel Technician Resume Example

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CUSTOMER SERVICE/KENNEL TECHNICIAN
Summary

Upbeat, customer-focused Sales Associate with 13 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Providing customer support
  • Customer database management
  • Residential customer service
  • Commercial customers
  • Greeting customers
  • Customer inquiry resolution
  • Customer care experience
  • Customer complaint resolution
  • Customer service skills
  • Providing customer service
  • Customer follow up
  • Handling customer complaints
  • Meticulous and organized
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Multitasking ability
  • Multitasking and prioritization
  • Data entry
  • Appointment confirmation
  • Clear communication
  • Message routing
  • Problem resolution
  • Communications
  • Team building
Experience
Customer Service/Kennel TechnicianFurry Friends | Payson, AZ | June 2017 - April 2019
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
  • Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Maintained clean and orderly play yards, kennels and cages.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Kept dogs safe by remaining alert to environmental conditions such as [Type], [Type] and [Type].
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Promoted optimal [Type] and [Type] health by feeding and watering every animal on regular schedule.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Pet Bather/Dog GroomerScooby do's | Tempe, AZ | October 2016 - December 2016
  • Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Bathed, dried and groomed over [Number] animals each day.
  • Kept dogs safe by remaining alert to environmental conditions such as [Type], [Type] and [Type].
  • Consulted with clients about desired cuts and styles for individual animals.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Identified animal health concerns and discussed problems with owners.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Maintained clean and orderly play yards, kennels and cages.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Professional Dog GroomerPetsmart | Chandler, AZ | February 2008 - December 2013
  • Bathed approximately [Number] animals per [Number]-hour shift.
  • Completed owner paperwork and obtained all necessary information, including possible allergies, potential aggressive behavior, preferred food type and owner contact details.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
  • Answered multiple line phone system for busy $[Number] revenue producing [Type] facility and responded to questions regarding pricing and services.
  • Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Laundered soiled animal bedding immediately to reduce infection using appropriate chemicals.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
  • Checked animals for injury and illness, writing copious notes regarding symptoms for [Job title]'s review.
  • Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste and styptic powder.
  • Kept dogs safe by remaining alert to environmental conditions such as [Type], [Type] and [Type].
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Delivered consistent customer service to pet owners, effectively increasing repeat business [Number]%.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
  • Monitored office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Delivered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Education and Training
High School DiplomaHamilton High School | | Chandler, AZ | May 2007
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Resume Overview

Companies Worked For:

  • Furry Friends
  • Scooby do's
  • Petsmart

School Attended

  • Hamilton High School

Job Titles Held:

  • Customer Service/Kennel Technician
  • Pet Bather/Dog Groomer
  • Professional Dog Groomer

Degrees

  • High School Diploma

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