customer service housing choice voucher specialist resume example with 7+ years of experience
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Sinclair Community College - Dayton, OH
Processes housing applications, determines eligibility, and issues vouchers and payments for Housing Choice Vouchers and other housing programs.
Schedules and conducts interviews with housing applicants to determine eligibility for subsidized housing based on established guidelines.
Issues vouchers for new and families that are moving.
Works with third parties to verify income, citizenship, and household composition information provided by
applicants. Investigates and verifies factors that are necessary to establish the eligibility of residents for
continued Housing Choice Voucher subsidy. Calculates rental subsidies based on income, expense factors and eligibility findings.
Prepares leasing appointment documents for tenant and landlord.
Processes portability documentation for family moving to or from the housing authority.
Completes annual and interim recertification calculations in an accurate and timely manner and reviews rent calculations with residents.
Conducts scheduled monthly recertification briefing appointments.
Calculates required repayments where necessary.
Processes termination and reinstatements of subsidies. Prepares and communicates timely notifications in accordance with HUD and Authority policies and procedures.
Prepares and completes HUD forms for submission.
Maintains complete and accurate files and records of applicant/tenant information, recalculations performed and correspondence in accordance with Authority policies and procedures.
Meets with tenants and property owners as required to resolve issues.
Maintains the Housing Choice Voucher waiting list by removing ineligible applicants.
Works with social service and other housing agencies to make and receive referrals for assistance.
Submits weekly reports and/or maintains tracking logs for Special Program.
Completes the full process of Request for Tenancy Approval (RTA) packets.
Assists with answering phones and covering the front desk, sorting and distributing mail and other clerical
tasks.
- Inbound and outbound calls
Communicate with consumers by telephone and approve written correspondence to attempt to bring resolution to unpaid accounts
Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
Demonstrate effective skip tracing techniques by locating consumer contact information.
Counsel delinquent consumers to assist in finding funds to meet their payment obligations.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with TSI policies and procedures.
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Conduct pre-claim investigation, legal research and initial case assessments
Maintain pleadings and discovery indexes
Organize exhibits, documents, evidence, briefs and so forth
Aid attorneys with interrogatories and other discovery requests
Work with IMEs and other sources of information
Assist with deposition preparation
Maintain mediation/trial notebooks
Helped members resolve account problems and navigate internal systems to handle routine needs.
Managed administrative requirements to keep records up to date and complete timely forms for customer needs.
Executed financial due diligence and created valuation model to establish enterprise value and purchase price.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Provided information to callers and drafted office emails.
Organizing paperwork and making brochures/flyers for upcoming events.
Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
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Methodical professional eager to bring strong administrative skills to growing company in need of top-level support. Effectively handling various administrative tasks. Diligent and tidy individual with commitment to providing exceptional customer service.
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Resume Overview
School Attended
- Sinclair Community College
Job Titles Held:
- Customer Service/Housing Choice Voucher Specialist
- Collections Representative/Customer Service Representative
- Legal Receptionist/Paralegal Intern
- Member Service Representative/Front Desk Receptionist
Degrees
- Associate of Applied Science
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