Customer Service/Global Sales Representative Resume Example Direct Sports Inc

CUSTOMER SERVICE/GLOBAL SALES REPRESENTATIVE

Career Overview

ENTERPRISING, HARD-WORKING AND TECHNICALLY SKILLED CUSTOMER SERVICE REPRESENTATIVE KNOWN for accuracy, attention to detail and timeliness in managing disbursement functions for diverse-global employer. Dedicated employee who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments and team work. Exceptional computer aptitude and telephone etiquette. Motivated customer service specialist with over ten years retail experience in a fast-paced, team-based environment. Friendly Sales associate adept at working in diverse retail and customer service environments.

Core Strengths

Skilled in global call center operations
Customer interface expertise
Multi-line phone operation proficiency *Teambuilding & Staff Supervision
Strong problem solving aptitude
Credit card processing MS Office (Word, Excel) Windows (all)

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

Direct Sports IncPearisburg, VACustomer Service/Global Sales Representative 10/2004 to 08/2015

Recognize hazards and unsafe behaviors in the work place and take immediate corrective action.
Ability to recognize and accommodate business decisions by being fluent and flexible in performing multiple jobs and work overtime to accomplish company's goals Demonstrated the ability to fill in at a moment's notice, quickly mastering new systems, processes and workflows.
Perform jobs professionally and patiently when addressing negative feedback from external and internal customers Resolve customer complaints in a professional manner while prioritizing customer satisfaction and business guidelines.
Fostered a positive work environment by consistently treating all employees and customers with respect and equal consideration.
Cultivated a customer-focused retail environment by greeting and responding to all customers in a polite and curtesy demeanor.
Implemented next-generation technologies and process automations to foster an environment of continuous improvement.
Trained users and served as the primary "go-to" troubleshooter on these new systems, which propelled efficiency gains and significant time- and cost-savings.
Instituted thorough cross-checking of pack-lists, receivers and invoices that prevented errors to customers and providers.
Consistently maintained accuracy in calculating figures and amounts such as discounts, interest, commissions, proportions and percentages.
Expediting material accurately for customers Effectively managed complex, high volume customer call center that was fast paced in a tact and professional manner.

Narrows High SchoolNarrows, VAGirls Volleyball Coach08/2009 to 11/2013

Recruited and met with prospective student-athletes to discuss their experience and goals.
Created and ran up-to-date and relevant drills.
Spearheaded all team fundraising projects to raise money for new uniforms and equipment.
Trained student-athletes during the off-season.
Monitored the academic performance of student-athletes in addition to their athletic progress.
Communicated effectively with parents and Boosters, including organizing and leading meetings.
Established and followed through with penalties for breaches of sportsmanship standards.

SEARS Pearisburg, VACashier/Supplier01/1999 to 01/2001

Key Results: Performed routine store routes on products to ensure variety of products and safe environment to our customers.
Performed proper housekeeping actions to maintain safe work environment.
Ability to be fluent and flexible in multiple jobs that needed to be performed.
Adhered to company's guidelines and procedures for proper care of products.
Develop thorough knowledge base of the business and products to answer customer's questions and concerns.
Performed multifaceted clerical tasks (e.g..processing credit cards, checks, coupons and gift cards).

Educational Background

Education1996CONCORD COLLEGE, ATHENS, WV

Member of Concord College Women's Basketball Team

High School Diploma:General Studies1994NARROWS HIGH SCHOOL, NARROWS, VA

Graduate of the Class of 1994. As a student/athlete I was able to receive a college scholarship to Concord College to play basketball

Skills

Call CenterExperience, Clerical Skills, Continuous Improvement with Credit Cards, Resolve Customer Complaints, Excellent with Customer Satisfaction, Team Building Skills as well as knowing Excel, MS Office, Windows, Word. Problem Solving, Retail and Phone Experience, Staff Supervision. Hard Working and Reliable

Resume Overview

Companies Worked For:

Direct Sports Inc
Narrows High School
SEARS

School Attended

CONCORD COLLEGE
NARROWS HIGH SCHOOL

Job Titles Held:

Customer Service/Global Sales Representative
Girls Volleyball Coach
Cashier/Supplier

Degrees

Education 1996
High School Diploma : General Studies 1994

Customer Service/Global Sales Representative Resume Example

Resume Score: 90%

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