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customer service generalist resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable, friendly and solution-oriented with over years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Flexible Customer Service Representative offering years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Friendly and efficient service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding product and service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Credit card payment processing
  • Report generation
  • Report creation
  • Process optimization
  • System implementation
  • Microsoft Office expertise
  • Clerical support
  • Office equipment proficiency
  • Business development understanding
  • Retail sales customer service
  • Adaptive team player
  • High-energy attitude
  • Customer relations
  • Conflict mediation
  • Sales expertise
  • Courteous demeanor
  • Problem-solving abilities
  • In-store support
  • [Industry] regulations knowledge
Experience
05/2022 to Current
Customer Service Generalist Colfax Corporation Boston, MA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Developed strong customer relationships to encourage repeat business.
  • Improved customer service wait times to mitigate complaints.
02/2021 to 12/2022
Customer Service Associate United States Post Office City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Consulted with customers regarding needs and addressed concerns.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
02/2019 to 02/2021
ECP Officer Prosegur Services City, STATE,
  • Responded quickly to dispatch and took appropriate action at crime and disaster scenes.
  • Evaluated complaints and emergency-request information to determine response requirements.
  • Investigated suspicious persons and situations and illegal activity in patrol area.
  • Documented activities to maintain clear and transparent records.
Education and Training
Expected in 11/2006 to to
BBA: Management
Tribhuwan University - Nepal,
GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Hindi:
Native/ Bilingual
Negotiated:
Nepali:
Native/ Bilingual
Negotiated:
Urdu:
Full Professional
Negotiated:

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Resume Overview

School Attended

  • Tribhuwan University

Job Titles Held:

  • Customer Service Generalist
  • Customer Service Associate
  • ECP Officer

Degrees

  • BBA

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