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customer service front end coordinator resume example with 9 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Positive, upbeat customer service manager brings more than 35 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Smart Front End Coordinator with a strong understanding of the retail industry. A determined individual known for engaging customers and overseeing inventory levels. Looking to tackle new challenges while taking on additional responsibilities with a growing organization.

Gifted Front End Coordinator proudly offering over 20 years' experience collaborating with teams and ensuring a professional store appearance through appropriate merchandising and signage. A determined professional known for engaging customers. Offering expert collaborating and reporting skills.

High-energy and dependable Salon Manager with demonstrated expertise in guest services, product promotion and employee coaching. Excellent knowledge of salon retail products, including all professional products . Conscientious and enterprising manager with commitment to enhancing business operations and team productivity.

Capable and ny-licensed cosmetology bringing over 30 years of beauty experience and expertise in business management. Top-notch customer service, administrative and team leadership abilities combined with strong attention to detail and scheduling expertise. Effectively mediate conflicts to promote team and customer satisfaction.

Versatile Admin lead skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over 30 years of experience working in several office and retail settings.

Skills
  • Schedules Coordination
  • Client Communication
  • Order and Refund Processing
  • Team Leadership
  • Performance Management
  • Transaction Processing
  • New Hire Orientation
  • Building Customer Trust and Loyalty
  • Office Management
  • Understanding Customer Needs
  • Staff Scheduling
  • Complex Problem Solving
  • Appointment Scheduling
  • Issue and Complaint Resolution
  • Regulatory Compliance
  • Team Management and Supervision
  • Data Entry
  • Calm and Professional Under Pressure
  • Microsoft Office
  • Workflow Optimization
  • Staff Development and Training
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Recruitment and Hiring
  • Responding to Difficult Customers
  • De-escalation Techniques
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Decision Making
  • Customer Retention Strategies
  • Verbal and Written Communication
  • Handling Complaints
  • Call Documentation
  • Multitasking and Prioritization
  • Customer Service
  • Courteous with Strong Service Mindset
  • Multitasking and Organization
  • Creative Problem Solving
  • Relationship Building
  • Schedule Coordination
  • Time Management
  • POS Systems and Ordering Platforms
  • Team Building
  • Customer Data Confidentiality
  • Coaching and Mentoring
  • Handling Customer Complaints
Experience
Customer Service, Front End Coordinator, 11/2020 to 04/2023
Alumni Venture FundsSan Francisco, CA,
  • Took over cash register duties during busy periods to keep customers lines moving.
  • Coached and mentored newly hired employees on front-end operational and customer service work.
  • Delivered high level of service to both internal personnel and customers when answering phone, handling issues and greeting visitors.
  • Handled all customers complaints, refunds, lottery transactions and vendor's to include donations.
  • Assisted customers by asking appropriate questions to help find needed products.
  • Managed front-end merchandising and maintenance, keeping shelves properly stocked.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Promoted store loyalty program to increase customer engagement and drive consistent sales.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Set up and activated customer accounts.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Events Coordinator , 04/2019 to 11/2020
CrossmarkCity, STATE,
  • Developed diagrams and floor plans with event setup requirements.
  • Worked in tandem with department head to coordinate logistics of all calendar events.
  • Worked with professional and trade associations to create memorable and successful events.
  • Managed safe and smooth food delivery at banquets, conferences and social events.
Hair Salon Owner, 09/2011 to 09/2013
StylinVon's Hair SalonCity, STATE,
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Pre-booked future appointments to increase repeat business.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Styled and designed traditional and contemporary hairstyles for men and women daily.
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Mentored new staff to enhance personal growth and increase productivity.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
  • Colored, cut and installed extensions according to style photos and client specifications.
  • Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment and services.
  • Recruited, hired, evaluated and disciplined service staff members.
  • Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
  • Trained workers in proper operational procedures and functions and explained company policies.
  • Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
  • Understood operations of each service area, helped during busy times and stayed current with work processes.
  • Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Supervised operations and planned work schedules for personal attendants, hairdressers and caddies.
  • Analyzed and recorded personnel and operational data and wrote activity reports.
District Manager of Smartstyle Hairballs , 04/2008 to 04/2011
SmartStyle Hair SalonCity, STATE,
  • Drove district growth through program quality, sales initiatives and customer service.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Managed 17 salons, 117 employees and 22 managers.
  • Maximized branch revenue by optimizing daily operations.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
  • Cultivated positive rapport with associates and team leadership.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Collaborated with GM to improve performance and grow sales.
  • Resolved customer complaints regarding sales and service.
Education and Training
High School Diploma: , Expected in 06/1991 to Floyd E Kellam High-school - Virginia Beach, VA,
GPA:
Cosmetology Licence: Cosmetology, Expected in 06/1991 to Virginia Beach Vocational School - Virginia Beach, VA,
GPA:

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Resume Overview

School Attended

  • Floyd E Kellam High-school
  • Virginia Beach Vocational School

Job Titles Held:

  • Customer Service, Front End Coordinator
  • Events Coordinator
  • Hair Salon Owner
  • District Manager of Smartstyle Hairballs

Degrees

  • High School Diploma
  • Cosmetology Licence

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