customer service floral clerk resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Versatile Sales Clerk focused on productivity and delivering first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal, happy customers. Drives brand loyalty through congenial interactions and mutually beneficial outcomes.

  • Social media knowledge
  • School records monitoring
  • Mail handling
  • Performance improvement
  • Time management
  • Multi-line Telephone Systems
  • Information security
  • Customer and client relations
  • Relationship building
  • Quality assurance
  • Administrative support
  • Supervising staff
  • Team Bonding
  • Attendance record management
  • Documentation and control
  • Credit and collections
  • Mail distribution
  • Documentation and reporting
  • Multi-line phone proficiency
  • Office administration
  • Customer Service
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Payment Processing
  • Quality Assurance
  • Computer Skills
  • Administrative and Office Support
  • Excellent Attention to Detail
  • MS Office
  • Inbound and Outbound Calling
  • Establishing and Maintaining Customer Relationships
  • Multi-Line Phone Systems
  • Document and Records Management
  • Proactive Self-Starter
  • Teamwork and Collaboration
  • Computer Proficiency
  • Team-Oriented and Cooperative
  • Microsoft Office
Customer Service/Floral Clerk, 09/2021 to Current
Novogradac & Co. LlpMerriam, KS,
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Supported customers by phone regarding store operations, products, promotions and orders.
  • Responded to customer questions about products and services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Administrative Assistant, 01/2011 to 09/2021
Green Thumb Industries (Gti)Hallandale, FL,
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Processed invoices and expenses using Smartcare to facilitate on-time payment.
  • Maintained staff directory and company policy handbook for human resources department.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Enrollment of new families.
  • Billing and receiving tuition payments.
  • Substitute Teaching in classrooms as needed.
Receptionist, 10/2004 to 12/2010
Jaguar Of TacomaCity, STATE,
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Received and routed business correspondence to correct departments and staff members.
  • Responded to inquiries from callers seeking information.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Answered and quickly redirected large volume of calls on central system.
Education and Training
High School Diploma: , Expected in to Mclane High School - Fresno, CA
AA Degree in Early Childhood Education : Early Childhood Education, Expected in to Clover Park Technical College - Lakewood, WA
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Updated and maintained company database to reflect current and accurate client records for more than 60 accounts.
  • Recognized by customers for expedient and effective service.
  • Scheduling - Communicated with parents through phone, fax, email and in person to schedule tours and answer inquiries.

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Resume Overview

School Attended

  • Mclane High School
  • Clover Park Technical College

Job Titles Held:

  • Customer Service/Floral Clerk
  • Administrative Assistant
  • Receptionist


  • High School Diploma
  • AA Degree in Early Childhood Education

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