Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
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Summary
Human Resources Professional
Results-oriented human resources professional offering comprehensive experience in human resource fundamentals, with expertise in strategic staffing, employee training, compensation, employment law, and compensation. Recognized for creating positive, safe work environments and facilitating organizational improvements to maximize efficiency. Outstanding strategic planner skilled in developing sustainable solutions to improve efficiency. A self-starter with the drive and knowledge to excel in a challenging leadership role with an established institution.
Highlights
Human Resources Management
Staff Recruitment and Training
Strategic Planning/Analysis
Employment Law
Compliance Investigations
Client & Employee Relations
Technological Proficiency
English & Hindi Fluency
Project Management
Customer Service
Process Improvement
Collaboration & Teamwork
Key Skills Assessment
Human Resources & Business Expertise- Knowledgeable in all aspects of HR fundamentals, strategic staffing, benefit plans, organizational development, and managing organizational change. Well versed in current and emerging industry trends; dedicated to providing the most advanced solutions to suit organizational HR needs.
Project Management - Strong management capability combined with interpersonal skills, meticulous organization, and time management. The ability to organize and run meetings and lead a team.
Accomplishments
Experience
Customer service, to – , ,
Handle 50+ customer interactions per day, giving detailed, Personalized, Friendly, and polite service to ensure customer retention.
Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant up sells.
Perform data entry and retrieval with software such as Microsoft Office (Word, Excel) Able to setup laptop, headphones, Microphones, Skype, or any other chat Client service to converse with customers and forward calls to Floor Mangers Communication Remain cool during heated exchanges with irate customers and reach a peaceful resolution Persuade customers to listen to sales pitches and consider making 'up sell' Purchases.
Job profile, 01/2010 to Present The Olb Group, Inc. – , ,
Analysis of manpower Requirement.
Screening and short listing of CVs through various sources like job portals, in-house database, recruitment agencies, Interviewing and scheduling of the short-listed candidates.
Preparation of offer letters and compensation break-ups.
Maintain Database and Personnel File Prepare Appointment letters and annual track list of increments and confirmations of employees.
Initiating Quarterly Performance appraisal followed by annual review & rewarding Involved in final appraisal/rating after receiving the feedback Appraisal Process follow-up and co-ordination, preparation of increment plan and increment letters.
Conducting Induction/Orientation Programme for new joiners.
Identifying and establishing trainings needs of various departments.
Attendance & maintaining the Leave record of the employee.
Prepare Late Coming & Absenteeism Reports.
Maintained resignation records, ex-employee dues; processed resignations with respective department heads.
Processed the Exit Interview, full & final settlement and released Service Certificates after ensuring that the employees owed no dues.
Implementation of IR processes and Practices viz.
Employee Benefit Schemes such as PF, Med claim Policy, Gratuity, ESI, & Bonus etc.
Involvement in the Welfare Policies like Anniversary & Birth day Gift Distribution, Reward & Recognition etc.
Customer Services team leader, 01/2007 to 01/2008 Siemens Corporation – City, , India
Maintained the customer care representative's telephone calls and reviews quality assurance data and scores and other transaction records to elevate performance, analyze trends, provide constructive feedback and recommended training needs.
Education
Master of Business Administration: Human Resources Management, Expected in Osmania University - Hyderabad, GPA: Human Resources Management
Oracle HRMS, Orion It, Hyderabad
Bachelor of life sciences, Osmania University, Hyderabad
Completed numerous courses and seminars in customer service, sales strategies, Time Management, Leadership and soft skills.: , Expected in - , GPA:
Skills
interpersonal skills, Client, Customer Service, customer care, CVs, data entry, Database, Employee Relations, English, Hindi, Human Resources, HR, Human Resources Management, Leadership, Law, letters, managing, meetings, Excel, Microsoft Office, Word, Oracle, organizational development, organizing, organizational, Performance appraisal, Personnel, Policies, processes, Process Improvement, Project Management, quality assurance, receiving, Recruitment, Requirement, sales, scheduling, scheme, seminars, staffing, strategic, Strategic Planning/Analysis, Teamwork, telephone, Time Management
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School Attended
Osmania University
Job Titles Held:
Customer service
Job profile
Customer Services team leader
Degrees
Master of Business Administration
Oracle HRMS, Orion It, Hyderabad
Bachelor of life sciences, Osmania University, Hyderabad
Completed numerous courses and seminars in customer service, sales strategies, Time Management, Leadership and soft skills.
