customer service resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Human Resources Professional Results-oriented human resources professional offering comprehensive experience in human resource fundamentals, with expertise in strategic staffing, employee training, compensation, employment law, and compensation. Recognized for creating positive, safe work environments and facilitating organizational improvements to maximize efficiency. Outstanding strategic planner skilled in developing sustainable solutions to improve efficiency. A self-starter with the drive and knowledge to excel in a challenging leadership role with an established institution.
  • Human Resources Management
  • Staff Recruitment and Training
  • Strategic Planning/Analysis
  • Employment Law
  • Compliance Investigations
  • Client & Employee Relations
  • Technological Proficiency
  • English & Hindi Fluency
  • Project Management
  • Customer Service
  • Process Improvement
  • Collaboration & Teamwork
  • Key Skills Assessment
  • Human Resources & Business Expertise- Knowledgeable in all aspects of HR fundamentals, strategic staffing, benefit plans, organizational development, and managing organizational change. Well versed in current and emerging industry trends; dedicated to providing the most advanced solutions to suit organizational HR needs.
  • Project Management - Strong management capability combined with interpersonal skills, meticulous organization, and time management. The ability to organize and run meetings and lead a team.
Customer service, -
, ,
  • Handle 50+ customer interactions per day, giving detailed, Personalized, Friendly, and polite service to ensure customer retention.
  • Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant up sells.
  • Perform data entry and retrieval with software such as Microsoft Office (Word, Excel) Able to setup laptop, headphones, Microphones, Skype, or any other chat Client service to converse with customers and forward calls to Floor Mangers Communication Remain cool during heated exchanges with irate customers and reach a peaceful resolution Persuade customers to listen to sales pitches and consider making 'up sell' Purchases.
Job profile, 01/2010 - Present
The Olb Group, Inc. , ,
  • Analysis of manpower Requirement.
  • Screening and short listing of CVs through various sources like job portals, in-house database, recruitment agencies, Interviewing and scheduling of the short-listed candidates.
  • Preparation of offer letters and compensation break-ups.
  • Maintain Database and Personnel File Prepare Appointment letters and annual track list of increments and confirmations of employees.
  • Initiating Quarterly Performance appraisal followed by annual review & rewarding Involved in final appraisal/rating after receiving the feedback Appraisal Process follow-up and co-ordination, preparation of increment plan and increment letters.
  • Conducting Induction/Orientation Programme for new joiners.
  • Identifying and establishing trainings needs of various departments.
  • Attendance & maintaining the Leave record of the employee.
  • Prepare Late Coming & Absenteeism Reports.
  • Maintained resignation records, ex-employee dues; processed resignations with respective department heads.
  • Processed the Exit Interview, full & final settlement and released Service Certificates after ensuring that the employees owed no dues.
  • Implementation of IR processes and Practices viz.
  • Employee Benefit Schemes such as PF, Med claim Policy, Gratuity, ESI, & Bonus etc.
  • Involvement in the Welfare Policies like Anniversary & Birth day Gift Distribution, Reward & Recognition etc.
  • Suggestion scheme, Attendance Reward, Appreciation letter, organizing outside tour.
Customer Services team leader, 01/2007 - 01/2008
Siemens Corporation City, , India
  • Maintained the customer care representative's telephone calls and reviews quality assurance data and scores and other transaction records to elevate performance, analyze trends, provide constructive feedback and recommended training needs.
Master of Business Administration: Human Resources Management, Expected in
Osmania University - Hyderabad,
Status - Human Resources Management
Oracle HRMS, Orion It, Hyderabad Bachelor of life sciences, Osmania University, Hyderabad Completed numerous courses and seminars in customer service, sales strategies, Time Management, Leadership and soft skills.: , Expected in
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Status -
interpersonal skills, Client, Customer Service, customer care, CVs, data entry, Database, Employee Relations, English, Hindi, Human Resources, HR, Human Resources Management, Leadership, Law, letters, managing, meetings, Excel, Microsoft Office, Word, Oracle, organizational development, organizing, organizational, Performance appraisal, Personnel, Policies, processes, Process Improvement, Project Management, quality assurance, receiving, Recruitment, Requirement, sales, scheduling, scheme, seminars, staffing, strategic, Strategic Planning/Analysis, Teamwork, telephone, Time Management

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Resume Overview

School Attended

  • Osmania University

Job Titles Held:

  • Customer service
  • Job profile
  • Customer Services team leader


  • Master of Business Administration
  • Oracle HRMS, Orion It, Hyderabad Bachelor of life sciences, Osmania University, Hyderabad Completed numerous courses and seminars in customer service, sales strategies, Time Management, Leadership and soft skills.

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