Customer Service Resume Example
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CUSTOMER SERVICE
Professional Summary
Hardworking Customer Service Representative with years of experience working with customers, product, inventory and more. Trained in project and time management with extensive knowledge of customer service, accomplishing results, and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. I am very reliable and will always show up, ready to do my job.
Skills
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Work History
Customer Service, 05/2019 to Current
Company Name – City, State
Company Name – City, State
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Boosted sales revenue by skillfully promoting diverse options.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Provided information to customers regarding Urban Air's charge card and loyalty program and helped to open and activate new accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Restaurant Waitress, 02/2020 to 05/2020
Company Name – City, State
Company Name – City, State
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Served needs of more than 4customers in busy environment.
- Prepared beverages and filled food orders for customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
- Greeted and maintained relationships with regular customers.
Course Management, 04/2018 to 02/2019
Company Name – City, State
Company Name – City, State
- Produced reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
- Regulated service delivery to keep operations efficient and in line with budget requirements.
- Created internal control of day-to-day transactions and punctually opened and closed business.
- Responded to customer concerns swiftly to maintain satisfaction.
- Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment.
- Emptied trashcans and transported waste to collection areas.
- Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Used time management and efficient cleaning methods to meet deadlines.
- Supervisedsupplies in inventory and submitted reorder requests.
Education
High School Diploma: 04/2019
Marshfield High School - City, State
Marshfield High School - City, State
PsychologyOzarks Technical Community College - City, State
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- Strong summary
Resume Overview
School Attended
- Marshfield High School
- Ozarks Technical Community College
Job Titles Held:
- Customer Service
- Restaurant Waitress
- Course Management
Degrees
- High School Diploma : 04/2019
Psychology
