customer service expert resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Calm and Professional Under Pressure
Customer Account Management
POS Systems and Ordering Platforms
Courteous with Strong Service Mindset
Building Customer Trust and Loyalty
Upbeat and Positive Personality
Creative Problem Solving
Work History
Customer Service Expert, 03/2017 to Current Jo-Ann Fabrics – Barre, VT,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Exceeded service objectives by applying proven customer service and sales best practices.
Provided information regarding charge accounts and loyalty programs.
Cultivated customer loyalty, promoted repeat business and improved sales.
Answered constant flow of customer calls with minimal wait times.
Promoted available products and services to customers during service, account management and order calls.
Customer Service Retention Specialist, 05/2015 to 02/2017 Evans Bancorp, Inc. – Williamsville, NY,
Investigated and resolved customer concerns and complaints.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Adhered to appropriate legal scripting when required.
Responded proactively and positively to rapid change.
Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Investigated and resolved customer inquiries and complaints quickly.
Customer Service Specialist, 04/2013 to 04/2015 Johnston & Murphy – Tinton Falls, NJ,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Assistant Manager, 02/2011 to 03/2013 Safelite Autoglass – Pasadena, TX,
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Planned team-building exercises to increase employee performance and job satisfaction.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Increased sales by 10%
Education
GED: , Expected in 11/2013 to Central New Mexico Community College - Albuquerque, NM GPA:
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