customer service executive trainer resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solution’s.

  • Report Generation
  • Credit Card Payment Processing
  • Report Creation
  • Microsoft Office
  • Customer Service
  • Office Management
  • Handling Customer Complaints
  • Recruitment and Hiring
  • Complex Problem Solving
  • Appointment Scheduling
  • Time Management
  • Schedule Coordination
  • Report Preparation and Analysis
  • Multitasking and Organization
  • Staff Scheduling
  • Handling Complaints
  • Decision Making
  • Internal Department Communication
  • Client Engagement
  • Public Speaking
  • Customer Transactions
  • Research Capabilities
  • Shipment Tracking
  • Verifying Data Accuracy
  • Microsoft Office Suite
  • Troubleshooting and Maintenance
  • Verbal and Written Communication
  • Data Backup
  • Data Entry
  • MS Office
  • Excellent Phone Demeanor
  • Typing Skills
  • Special Events
  • Fundraising Campaigns
  • Annual Giving Campaigns
  • Active Listening
  • Planning & Organizing
11/2021 to 07/2023
Customer Service Executive/Trainer Common Spirit Mount Shasta, CA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered questions from customers by phone and email, offering company details and policy information as requested.
  • Consulted with customers regarding needs and addressed concerns.
  • Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
  • Explained benefits and advantages of different product and service offerings to customers.
09/2015 to 09/2021
Scheduling Coordinator The Millennium Group Atlanta, GA,
  • Completed timely changes and updates to schedules in central scheduling system.
  • Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
  • Managed schedules of team of 33 personnel to keep shifts properly staffed.
  • Copied and faxed important information for patient and client records.
  • Developed effective scheduling processes to achieve production objectives.
  • Provided reminder calls to clients prior to scheduled visits.
  • Gathered employee and staff data to develop monthly work schedules.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Computed balances, totals or commissions to support accounting team.
  • Interviewed individuals to complete documents, case histories or forms.
07/2000 to 10/2015
Human Resources Coordinator & Research Klein Tomb & Eberly Law Firm City, STATE,
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Initialized background checks for potential new hires.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Selected and interviewed candidates for all available positions.
  • Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts.
  • Assisted in employee recruitment, hiring and interview processes.
  • Scheduled meetings with employees to address concerns and grievances.
  • Helped with employee transfers and referrals.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Prepared presentations to company executives regarding employee performance and retention trends.
  • Answered employee questions during entrance and exit interview processes.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Organized employee directories and updated individual contact information.
  • Handled employee discipline and termination to address policy infractions.
  • Aligned HR policies with federal and local regulations.
09/1993 to 06/2000
Shipping and Receiving Lead Honda City, STATE,
  • Inspected item packaging, labels and barcodes for accuracy.
  • Organized storage areas to maximize movement and minimize labor.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Tracked shipments and promptly addressed delivery discrepancies and delays.
  • Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Coordinated documents and bills, managed payments and responded to inquiries.
  • Liaised between company managers, carriers and employees regarding business strategies and concerns.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Traced missing material and shipments through vendor and customer communications.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Compared shipping routes or methods to determine least environmental impact.
  • Determined shipping methods, routes or rates for materials to be shipped.
Education and Training
Expected in 06/1996 to to
Associate of Science: Criminal Justice
Edison Community College - Piqua, OH,
Expected in 06/1993 to to
High School Diploma:
Sidney High School - Sidney, OH

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Resume Overview

School Attended

  • Edison Community College
  • Sidney High School

Job Titles Held:

  • Customer Service Executive/Trainer
  • Scheduling Coordinator
  • Human Resources Coordinator & Research
  • Shipping and Receiving Lead


  • Associate of Science
  • High School Diploma

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