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customer service executive resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills
  • Customer Service
  • Quality Assurance
  • Multitasking and Organization
  • Microsoft Office
Experience
02/2020 to 12/2022
Customer Service Executive G4s Bothell, WA,
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Provided installation, service and maintenance for broadband internet and digital telephone service.
  • Processed incoming or outgoing mail, packages or deliveries.
  • Logged service calls and closed work orders by recording issues resolved and services provided.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Set up and activated customer accounts.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
04/2017 to 12/2019
Call Center Representative Total Benefit Communications Inc Oakdale, MN,
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Executed ad campaigns on search engines and other websites to research and implement latest digital marketing strategies utilizing social media.
  • Developed effective sales strategies to enhance customer satisfaction and boost sales.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Handled RMAs, customer requests and recordkeeping.
  • Calculated purchase subtotals, taxes and shipping costs for submission to customers.
  • Corresponded with online customers via electronic mail, telephone or other electronic messaging.
  • Delivered e-mail confirmation of completed transactio
  • Gave top-notch service to everyone in order to provide ample sales opportunities.
  • Write, completed and filed documentation to finalize sales.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Adhered to company initiatives and achieved established goals.
  • Fostered relationships with customers to expand customer base and retain business.
04/2013 to 02/2017
Assistant Manager in Training Valvoline Instant Oil Change City, State,
  • Listened to customer needs to identify and recommend best products and services.
  • Operated register, handled cash and processed credit card transactions.
  • Reset store displays for special events and seasonal merchandise changes.
  • Identified customer needs by asking questions and advising on best solutions.
  • Demonstrated product features to align with customer needs.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Created successful strategies to develop and expand customer sales.
  • Developed key customer relationships to increase sales.
  • Fostered relationships with customers to expand customer base and retain business.
  • Produced sales documents, finalized deals and filed records.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Greeted and assisted customers to foster positive experiences.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Delegating employee assignments, monitored progress and evaluated performance.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Analyzed business performance data and forecasted business results for upper management.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Motivated and led team members to work together to achieve targets.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Formed and sustained strategic relationships with clients.
Education and Training
Expected in 05/2016 to to
High School Diploma:
Terrell High School - Dawson, GA
GPA:

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Resume Overview

School Attended

  • Terrell High School

Job Titles Held:

  • Customer Service Executive
  • Call Center Representative
  • Assistant Manager in Training

Degrees

  • High School Diploma

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