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customer service executive resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Operations Oversight
  • Leadership Training
  • Recruitment and Hiring
  • Problem Anticipation and Resolution
  • Employee Motivation
  • Business Leadership
  • Budget Control
  • Financial Statement Review
  • Focus and Follow-Through
  • Staff Development
  • Sales Promotion
  • Sales Tracking
  • Hiring and Onboarding
  • Management Team Building
  • Administrative Management
  • Department Oversight
  • Staff Scheduling
  • Goal Setting
  • Training Management
Experience
02/2017 to Current
Customer Service Executive G4s Bow, NH,
  • Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Promoted products, increasing customer base and market share.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Devised training programs for new and existing employees.
  • Recruited and trained new employees to manage overall talent acquisition.
  • Directed process of organizational planning by evaluating company-wide structure, job design and manpower forecasting.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
02/2016 to 01/2017
Assistant Director of Operations University Of Washington Seattle, WA,
  • Supported work-life balance to improve staff morale.
  • Established budgets and tracked expenses to drive operational efficiency.
  • Handled incoming and outgoing mail, email and faxes.
  • Leveraged market knowledge and studied competitive landscape to drive revenue.
  • Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.
  • Mentored new employees on industry practices and business operations.
  • Developed department performance goals and methods for achieving milestones.
  • Generated reports to review data and issue corrective actions for improvements.
  • Monitored team compliance with safety and health guidelines.
  • Successfully improved employment turnover through creating incentive and training programs.
  • Generated billing reports to meet strict deadlines.
09/2015 to 03/2016
Account Manager Ashley Furniture Palmdale, CA,
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Set up and activated customer accounts.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Improved customer service wait times to mitigate complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
Education and Training
Expected in 07/2008 to to
High School Diploma:
Junipero Serra Senior High School - San Diego, CA,
GPA:
Expected in to to
:
Southwestern College - Chula Vista, CA
GPA:

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Resume Overview

School Attended

  • Junipero Serra Senior High School
  • Southwestern College

Job Titles Held:

  • Customer Service Executive
  • Assistant Director of Operations
  • Account Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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