Customer Service Executive Assistant Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in healthcare and hospitality/food service industries with a focus in business ownership. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and establishing and growing businesses. Entrepreneur in training.

  • Cash Register Operation
  • Documentation and reporting
  • Inbound and outbound calling
  • Medical terminology knowledge
  • Key holder experience
  • Good listening skills
  • POS systems expert
  • Administrative support
  • Customer Complaint Resolution
  • Client Needs Assessment
  • Quality Assurance Controls
  • Staff Management
  • Stock management
  • Recording Vital Signs
  • Patient Relations
  • Companionship and Emotional Support
  • Patient Care
  • Computer literate
  • Patient Assessments
  • Medical Records Management
  • Responding to emergencies
  • Medical office administration
Work History
Customer Service/Executive Assistant , 09/2017 to Current
Memorial Health Forsyth, IL,
  • Capitalized on upsell opportunities by suggesting best-fit offerings, add ons, and up-sizing if appropriate.
  • Conferred with customers about concerns with the FOH customer service to resolve problems and drive sales.
  • Delivered prompt service to prioritize customer needs.
  • Assisted call-in customers in placing pick up and delivery orders
  • Described and explained details about our signature dishes to inform customers and guide purchasing decisions.
  • Managed over 200+ incoming calls each day with utmost professionalism and knowledgeable service.
  • Processed special order and catering event payments and adjusted customer accounts to maintain current system data.
  • Supported owner in executive decision-making by drafting informative reports.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds if appropriate to maintain customer satisfaction.
  • Performed data entry with Microsoft Office to record call notes, suggestions and questions.
  • Provided restaurant hours, directions and menu information to customers upon inquiry and answered questions via phone, email or online chat.
  • Received payment information from customers and implemented it carefully into system to alleviate errors.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Monitored owners household expenditures and budgeted for necessities, including groceries and household utility payments.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Screened personal and business calls and directed to appropriate party.
  • Completed daily household responsibilities for restaurant owner.
  • Recorded weekly supply and inventory needs and made regular orders with vendors.
Live-In Nanny, 02/2013 to 08/2017
John Gustafson City, STATE,
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
  • Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
  • Studied and performed research on food allergies to provide higher level of care and oversight for individuals with such conditions.
  • Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Coordinated field trips to local parks, fire stations and zoos.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Assisted with light housekeeping duties as well as running errands.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Regularly traveled with family to help with vacation activities and childcare.
Psychiatric Patient Care Technician , 08/2008 to 02/2013
Osteopathic Medical Center City, STATE,
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Counseled and mentored clients on substance use and life choices.
  • Assessed clients upon admission and discharge to detox; took blood draws for labs.
  • Treated clients and families with respect and dignity.
  • Charted on each patient daily.
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Received and processed stock into inventory management system.
  • Carried out day-day-day duties accurately and efficiently.
  • Administered PPD and IM injections according to protocol.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Patient Care Technician, 11/2005 to 07/2008
Plaza Medical Center Of Fort Worth City, STATE,
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Documented observations and baseline measurements in medical records.
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Organized and replenished unit supplies to maintain team readiness for expected demands.
  • Collected and transported patient blood and other body fluid specimens to prepare for lab testing.
  • Assisted with respiratory, cardiopulmonary and physical therapies through program compliance.
Patient Care Technician : Nursing, Expected in
Tarrant County College District - Fort Worth, TX
  • Graduated with 4.0 GPA
Undergraduate : Psychiatric Technician, Expected in
University Of North Texas - Denton, TX
  • Majored in Psychology
  • Member of Zeta Tau Alpha Sorority
Undergraduate : Health Information Technology, Expected in
Louisiana Tech University - Ruston, LA
Electronics Systems Technician : Construction Technology, Expected in
Windham Technical School - Gatesville, TX,
  • Graduated in Top 30% of Class
Microsoft Office Specialist: Business Computer Information Systems, Expected in
Windham Technical School - Gatesville, TX,

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Resume Strength

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Resume Overview

School Attended
  • Tarrant County College District
  • University Of North Texas
  • Louisiana Tech University
  • Windham Technical School
  • Windham Technical School
Job Titles Held:
  • Customer Service/Executive Assistant
  • Live-In Nanny
  • Psychiatric Patient Care Technician
  • Patient Care Technician
  • Patient Care Technician
  • Undergraduate
  • Undergraduate
  • Electronics Systems Technician
  • Microsoft Office Specialist

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