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Customer Service Escalations Specialist Resume Example

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CUSTOMER SERVICE ESCALATIONS SPECIALIST
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights
  • High customer service standards
  • Conflict resolution proficiency
  • Negotiation competency

  • Strong problem solving ability

  • Troubleshooting skills
  • Proficient in customer account software
  • Multi-channel contact center software
Experience
Customer Service Escalations Specialist
February 2013 to October 2013
Caliber Collision - Colorado Springs , CO

Received inbound escalation calls from first tier representatives for customers who wanted to speak with a supervisor. Handled deescalation and making sure the customers' questions and concerns were fully satisfied. Worked with multiple office systems simultaneously as well as handled customers' finances.

Customer Service Representative
August 2012 to February 2013
Caliber Collision - Frisco , TX

Retention/Sales - Correctly pitching product to retain customer. Effectively asking discovery questions and listening to provide the best solution for the customers' needs.

Customer Service Representative
August 2007 to December 2010
Lineage Logistics - Louisville , KY

Inbound Call Center - General Troubleshooting and effectively handling billing inquiries to solve customers' needs for a cable company. Making sure that the customer is completely satisfied with the services they receive.

Stock Clerk
May 2006 to Current
Publix Supermarkets - City , STATE

Stocking shelves with grocery items. Maintaining inventory. Providing friendly service to customers.

Education
High School Diploma : 2006Valdosta High School - City, State, United States
Completed 2 years : UndecidedValdosta State University - City, State, United States
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Resume Overview

School Attended

  • Valdosta High School
  • Valdosta State University

Job Titles Held:

  • Customer Service Escalations Specialist
  • Customer Service Representative
  • Stock Clerk

Degrees

  • High School Diploma : 2006
    Completed 2 years : Undecided

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