Customer Service Escalations Specialist resume example with 15 years of experience
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Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
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Received inbound escalation calls from first tier representatives for customers who wanted to speak with a supervisor. Handled deescalation and making sure the customers' questions and concerns were fully satisfied. Worked with multiple office systems simultaneously as well as handled customers' finances.
Retention/Sales - Correctly pitching product to retain customer. Effectively asking discovery questions and listening to provide the best solution for the customers' needs.
Inbound Call Center - General Troubleshooting and effectively handling billing inquiries to solve customers' needs for a cable company. Making sure that the customer is completely satisfied with the services they receive.
Stocking shelves with grocery items. Maintaining inventory. Providing friendly service to customers.
Valdosta High School - Valdosta, GA
Valdosta State University - Valdosta, GA
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Resume Overview
School Attended
- Valdosta High School
- Valdosta State University
Job Titles Held:
- Customer Service Escalations Specialist
- Customer Service Representative
- Customer Service Representative
- Stock Clerk
Degrees
- High School Diploma
- Completed 2 years
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