Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Received inbound escalation calls from first tier representatives for customers who wanted to speak with a supervisor. Handled deescalation and making sure the customers' questions and concerns were fully satisfied. Worked with multiple office systems simultaneously as well as handled customers' finances.
Retention/Sales - Correctly pitching product to retain customer. Effectively asking discovery questions and listening to provide the best solution for the customers' needs.
Inbound Call Center - General Troubleshooting and effectively handling billing inquiries to solve customers' needs for a cable company. Making sure that the customer is completely satisfied with the services they receive.
Stocking shelves with grocery items. Maintaining inventory. Providing friendly service to customers.
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