Customer Service Escalations Specialist resume example with 15 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

  • High customer service standards
  • Conflict resolution proficiency
  • Negotiation competency
  • Strong problem solving ability
  • Troubleshooting skills
  • Proficient in customer account software
  • Multi-channel contact center software
01/2013 to 09/2013
Customer Service Escalations Specialist Caliber Collision Colorado Springs, CO,

Received inbound escalation calls from first tier representatives for customers who wanted to speak with a supervisor. Handled deescalation and making sure the customers' questions and concerns were fully satisfied. Worked with multiple office systems simultaneously as well as handled customers' finances.

07/2012 to 01/2013
Customer Service Representative Caliber Collision Frisco, TX,

Retention/Sales - Correctly pitching product to retain customer. Effectively asking discovery questions and listening to provide the best solution for the customers' needs.

07/2007 to 11/2010
Customer Service Representative Lineage Logistics Louisville, KY,

Inbound Call Center - General Troubleshooting and effectively handling billing inquiries to solve customers' needs for a cable company. Making sure that the customer is completely satisfied with the services they receive.

04/2006 to Current
Stock Clerk Publix Supermarkets City, STATE,

Stocking shelves with grocery items. Maintaining inventory. Providing friendly service to customers.

Expected in 2006
High School Diploma:
Valdosta High School - Valdosta, GA
Expected in
Completed 2 years: Undecided
Valdosta State University - Valdosta, GA

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Resume Overview

School Attended

  • Valdosta High School
  • Valdosta State University

Job Titles Held:

  • Customer Service Escalations Specialist
  • Customer Service Representative
  • Customer Service Representative
  • Stock Clerk


  • High School Diploma
  • Completed 2 years

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