Customer Service Escalations Specialist Resume Example
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
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February 2013 to October 2013Caliber Collision － Colorado Springs , CO
Received inbound escalation calls from first tier representatives for customers who wanted to speak with a supervisor. Handled deescalation and making sure the customers' questions and concerns were fully satisfied. Worked with multiple office systems simultaneously as well as handled customers' finances.
August 2012 to February 2013Caliber Collision － Frisco , TX
Retention/Sales - Correctly pitching product to retain customer. Effectively asking discovery questions and listening to provide the best solution for the customers' needs.
August 2007 to December 2010Lineage Logistics － Louisville , KY
Inbound Call Center - General Troubleshooting and effectively handling billing inquiries to solve customers' needs for a cable company. Making sure that the customer is completely satisfied with the services they receive.
May 2006 to CurrentPublix Supermarkets － City , STATE
Stocking shelves with grocery items. Maintaining inventory. Providing friendly service to customers.
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Resume Overview
School Attended
- Valdosta High School
- Valdosta State University
Job Titles Held:
- Customer Service Escalations Specialist
- Customer Service Representative
- Stock Clerk
Degrees
- High School Diploma : 2006
Completed 2 years : Undecided
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