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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Accomplishments
Experience
06/2014 to 05/2016
CUSTOMER SERVICE/ ESCALATIONS Inktel Contact Center Solutions City, STATE,
  • Work independently and follow directions related to the job
  • Supervise and explain company's procedures to agents
  • Communicate orally and in writing in a clear and professional manner
  • Diffuse escalated customer situations through great level problem solving
  • Communicate with all levels of management and company personnel
  • Maintain the highest level of professionalism at all times
  • Provided office support to Team Leads.
07/2013 to 06/2014
STOCK PROCESSING AND PLACEMENT ASSOCIATE Macy’s City, STATE,
  • Unloaded and unpacked new merchandise shipments
  • Prepared merchandise for the selling floor
  • Delivered new merchandise to the appropriate department for placement on the selling floor or stock area
  • Organized and maintained merchandise in stockrooms
  • Filled in the selling floor as needed
  • Assisted with the pulling and preparation of merchandise for shipment to customers
  • Provided support for major sales events
  • Performed other duties as assigned.
08/2011 to 05/2013
CUSTOMER ACCOUNTS EXECUTIVE Clear Harbor City, ,
  • Handled high volume of calls
  • Handled queries and complaints from customers
  • Documented reason for contact and solution
  • Scheduled appointments
  • Explained bills and breakdown of services.
Education
Expected in present
Associate of Science: Nursing
BROWARD COLLEGE - Davie, FL
GPA:
Nursing
Expected in 2012
Associate Degree: History and English Literature
DOMINICA STATE COLLEGE - Roseau,
GPA:
History and English Literature
Expected in 2009
High School Diploma:
ISAIAH THOMAS SECONDARY SCHOOL - Roseau,
GPA:
Skills
Schedule appointments, maintain merchandise, office, personnel, problem solving, selling, sales

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Resume Overview

School Attended

  • BROWARD COLLEGE
  • DOMINICA STATE COLLEGE
  • ISAIAH THOMAS SECONDARY SCHOOL

Job Titles Held:

  • CUSTOMER SERVICE/ ESCALATIONS
  • STOCK PROCESSING AND PLACEMENT ASSOCIATE
  • CUSTOMER ACCOUNTS EXECUTIVE

Degrees

  • Associate of Science
  • Associate Degree
  • High School Diploma

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