LiveCareer-Resume

customer service resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Hardworking Customer Service Representative with 1 years of experience working with walmart. Trained in project and time management with extensive knowledge of customer services and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card processing
  • Complaint resolution
  • Order fulfillment
  • International sales support
  • Sales expertise
  • Report preparation
  • Retail materials management
  • Professional telephone demeanor
  • Training development aptitude
  • Technical Support
  • Stocking and replenishing
  • Receiving support
  • Good listening skills
  • Money handling abilities
  • Creative problem solving
  • Administrative support
  • Retail store support
  • Auto dialer experience
  • Call management
  • Key stakeholder relationship building
  • Staff education and training
Education
Patrick Henry High School Roanoke, VA Expected in High School Diploma : - GPA :
Work History
Weee! - Customer Service
Fremont, CA, 08/2020 - Current
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Assisted customers with special services, account updates and promotional options.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Educated customers on promotions to enhance sales.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Worked closely with to solve problems and handle customer concerns.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Served needs of more than one customers in busy environment.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
Brenntag - Production Worker
Fresno, CA, 01/2020 - 07/2020
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
  • Monitored machinery in operation to identify concerns and make corrections or report complex problems.
  • Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Implemented updated operating procedures for machines and adjusted use to increase productivity and longevity.
  • Employed welding techniques to assemble parts and components.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Organized work to meet demanding production goals with 90% success rate.
Public Consulting Group - Customer Service Associate
San Diego, CA, 10/2019 - 01/2020
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed customer relations and customer service through daily communication and interaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Provided basic technical support for clients on wide range of company products.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Consistent execution of monthly sales goals and twice recognized as employee of month.
  • Educated customers on promotions to enhance sales.
  • Advocated for customers and reported on observed areas for product or service improvement.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Greeted customers entering store and promoted sales or special programs.
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than one customers each day.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Quickly responding to questions via phone and email and finding appropriate solutions to issues.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Developed customer service improvement initiatives that decreased customer wait times by 80%.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Modified and refined offerings and operational practices to meet changing customer requirements.

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Resume Overview

School Attended

  • Patrick Henry High School

Job Titles Held:

  • Customer Service
  • Production Worker
  • Customer Service Associate

Degrees

  • High School Diploma

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