LiveCareer-Resume

customer service resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Hardworking and reliable customer service/cashier worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Store maintenance
  • High-energy attitude
  • Product organization
  • Credit card payment processing
  • Organizational strengths
  • Inbound and outbound calling
Experience
Customer Service/Associate Cashier, 11/2019 to 02/2020
Macys Deptford NJCity, STATE,
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Assistsnt Store Manager, 04/2001 to 11/2018
Goodwill IndustriesCity, STATE,
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Scheduled staff to assign employee shifts to meet departmental and business needs.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Processed credit and debit card payments and returned proper change for cash purchases.
  • Mentored team on effective upselling and cross-selling techniques.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Lead Cashier/Customer Service Cashier, 04/1994 to 01/2001
KmartCity, STATE,
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maximized customer satisfaction by prog assistance with purchases, locating items and signing up for rewards programs.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Effectively made change on the cash register, handling payments by cash, credit, debit and personal checks.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
  • Helped customers find specific products, answering questions and offering advice.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Worked closely with front-end staff to assist customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Education and Training
High School Diploma: , Expected in
Abington Se - Landsdale, PA
GPA:
High School Diploma: , Expected in 06/1977
Abington Senior High School - Abington, PA
GPA:

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Resume Overview

School Attended

  • Abington Se
  • Abington Senior High School

Job Titles Held:

  • Customer Service/Associate Cashier
  • Assistsnt Store Manager
  • Lead Cashier/Customer Service Cashier

Degrees

  • High School Diploma
  • High School Diploma

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