Livecareer-Resume

Customer Service Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Experienced military veteran skilled as an Administrative Assistant with demonstrable measurable success in Preparing Correspondence and Reports, Proofreading, Establishing Files, and Scheduling and Maintaining shared Executive Calendar.
Highlights
Work well with peers and supervisors; great team supporter Demonstrate superior technical expertise Exceptional leadership abilities Excellent organization skills Ability to use Microsoft Office Suite 2010 Excellent ability to communicate effectively and diplomatically Work with confidentiality Ability to compile data for reports
Accomplishments
  • Produced 100% customer service satisfaction. Received compliment calls for going above and beyond what was expected. Produced 95% customer issue resolution, which prevented the call from being escalated to the next level
  • Served as Human Resource Assistant in the Directorate of Human Resources (DHR) Soldier Readiness Processing Center, providing excellent customer service for over 90,000 members resulting in 100% customer satisfaction
  • Bank CEO had official business that required travel arrangements to be made. Arranged for airline tickets, via computer and airline sites, as well as arranged for hotel accommodations for training location; allotted monies for travel and food allowance. CEO was able to complete trip with no issues
Experience
Customer Service, 07/2014 to 03/2015
Wegmans Food Markets, Inc.Frederick, MD,
  • Conferred with customers by telephone to provide information about products or services; received and entered orders, cancel accounts, or obtain details of complaints having the ability to de-escalate calls at lowest level.
  • Listened attentively to the customers, recorded minutes of customers' call i.e. inquiries, complaints, or comments and all actions taken.
  • Completed contract forms, prepared change of address records, or issued service discontinuance orders, using computers.
  • Communicated effectively and diplomatically with members to help resolve issues or to explain benefits.
  • Effectively advised members how to navigate via the website to reset passwords, locate information, to register on line; educated members on how to use the company's web site.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Worked with team to exceed monthly set goals.
customer service satisfaction, 03/2008 to 03/2012
Ameris BancorpNorcross, GA,
  • Conducted Mobilization and Demobilization personnel processing for Reserve Component Soldiers.
  • Prepared DD Form 214 to include worksheets, final distribution, and Release from Active Duty (REFRAD) orders.
  • Conducted Soldier Readiness Processing consisting of preparing, updating and reviewing Record of Emergency Data (DD Forms 93).
  • Prepared and briefed soldiers about Soldier Group Life Insurance (SGLV).
  • Directed and assisted soldier with how to receive new Common Access Cards, and ID tags.
  • Knowledgeable in the use of the Tactical Personnel Systems (TPS) used to build an accurate manifest for the use by the Air Mobility Command and other Installation Agencies for deployment and redeployment of accountability.
  • Performed various operations using E-MILPO, ISM, Form Flow, IPERMS, DARTS for both Reserve and National Guard Soldiers.
  • Drafted, typed, processed and submitted and distributed awards.
  • Prepared reports that were confidential and complex in nature on a daily basis.
  • Enforced federal policies and procedures.
  • Processed, verified, and maintained personnel related documents, addresses, change of location, insurance, and pay inquiries.
  • Reviewed and corrected outgoing reports and correspondence from office for accuracy and policy adherence.
  • Examined employee files to answer inquiries and provided information for personnel actions.
  • Escorted high ranking individuals to designated areas and provided detailed instructions.
  • Lead the team and individuals while processing the manifest for travel with 100% accountability.
  • Produced reports for organizations about personnel gain or loss records and assignments.
  • Provided customer services for over eight different organizations with a total of 90,000 personnel.
  • Maintained the knowledge of principles and processes for providing customer and personal services, included customer needs being assessed.
  • Prepared and completed action plans; implementing productivity and quality customer service. During tenure never receive a negative comment.
Head Teller, 11/2001 to 03/2008
Covenant Savings Federal Credit UnionCity, STATE,
  • Prepared travel vouchers based on information received from traveling agent.
  • Received all receipts and reconciled the cost of trip and balanced the remaining monies to zero balance out.
  • Proofread all submissions prior to being sent out.
  • Submitted travel voucher to approving authority to compensate traveling agent in a timely manner.
  • Assembled annual account balances, gain and loss of members, types of accounts offered and balances of loans maintained for reports.
  • Assisted CEO in preparation for annual inspections.
  • Conveyed information to staff and peers using interoffice means.
  • Replied to staff and members inquiries via, telephone, mail or email.
  • Received and screened inquiries and complaints, by phone or face to face.
  • Received, reviewed, and distributed mail ensuring proper delivery
  • Controlled the filing system by establishing, and maintaining files to include semi-annual audits, and updating files as needed for 100% accountability.
  • Answered telephones and directed calls as needed. This resulted in 5 successful membership drives and passing scores on annual financial examinations.
Education
Bachelors: Business Administration, Expected in 2014
Texas A&M University Central Texas - ,
GPA:
Bachelors Degree - Business Administration 2014 Texas A&M University Central Texas
Minor: Computer Information Systems, Expected in 2014
Texas A&M University Central Texas - ,
GPA:
Minor Degree - Computer Information Systems 2014 Texas A&M University Central Texas
Associates: General Studies, Expected in 2010
Central Texas College - ,
GPA:
Associates Degree - General Studies 2010 Central Texas College MILITARY TRAINING
Military Experience

11/2001 to 03/2008
National Guard ,
Performed various operations using E-MILPO, ISM, Form Flow, IPERMS, DARTS for both Reserve and National Guard Soldiers. Drafted, typed, processed and submitted and distributed awards. Prepared reports that were confidential and complex in nature on a daily basis. Enforced federal policies and procedures. Processed, verified, and maintained personnel related documents, addresses, change of location, insurance, and pay inquiries. Reviewed and corrected outgoing reports and correspondence from office for accuracy and policy adherence. Examined employee files to answer inquiries and provided information for personnel actions. Escorted high ranking individuals to designated areas and provided detailed instructions. Lead the team and individuals while processing the manifest for travel with 100% accountability. Produced reports for organizations about personnel gain or loss records and assignments. Provided customer services for over eight different organizations with a total of 90,000 personnel. Maintained the knowledge of principles and processes for providing customer and personal services, included customer needs being assessed. Prepared and completed action plans; implementing productivity and quality customer service. During tenure never receive a negative comment. Head Teller 11/2001 - 03/2008 Covenant Savings Federal Credit Union, Killeen, Texas Prepared travel vouchers based on information received from traveling agent. Received all receipts and reconciled the cost of trip and balanced the remaining monies to zero balance out. Proofread all submissions prior to being sent out. Submitted travel voucher to approving authority to compensate traveling agent in a timely manner. Assembled annual account balances, gain and loss of members, types of accounts offered and balances of loans maintained for reports. Assisted CEO in preparation for annual inspections. Conveyed information to staff and peers using interoffice means. Replied to staff and members inquiries via, telephone, mail or email. Received and screened inquiries and complaints, by phone or face to face. Received, reviewed, and distributed mail ensuring proper delivery Controlled the filing system by establishing, and maintaining files to include semi-annual audits, and updating files as needed for 100% accountability. Answered telephones and directed calls as needed. This resulted in 5 successful membership drives and passing scores on annual financial examinations.
Skills
Telephone, Audits, Filing, Inspections, Loans, Of Accounts, Proofread, Telephones, Vouchers, Customer Service, Receptionist, Retail Sales, Access, Annuities, Basis, Correspondence, Deployment, Human Resources, Life Insurance, Operations, Satisfaction, Tps, Benefits, Exceed, Administrative Assistant, Arrangements, Human Resource Assistant, Leadership Development, Microsoft Office, Ms Office, Organization Skills, Proofreading, Scheduling, Travel Arrangements, Training

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

73Average

Resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Texas A&M University Central Texas
  • Texas A&M University Central Texas
  • Central Texas College
Job Titles Held:
  • Customer Service
  • customer service satisfaction
  • Head Teller
Degrees
  • Bachelors
  • Minor
  • Associates

Similar Resume

View All
Customer Service
Customer Service
Customer Service